Sandra Minsky
Anderson
Summary
Dynamic manager with a proven track record at Anapas Country House, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through strategic training and conflict resolution, achieving departmental goals. Skilled in decision-making and inventory management, fostering a high-performing culture that drives business success.
Overview
2026
2026
years of professional experience
Work History
Manager
Anapas Country House
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Food Service Worker
Chartwells Schools Dining Services
08.2018 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Reduced food preparation times by organizing workstations effectively.
- Optimized food presentation to enhance customer dining experience.
- Conducted daily equipment checks to ensure operational efficiency.
- Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
- Enhanced team efficiency with streamlined food preparation processes.
- Increased repeat business with high standards of food quality and service.
- Managed inventory levels to prevent shortages and reduce waste.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Implemented waste reduction strategies, contributing to cost savings.
- Prepared variety of menu items following specific recipes to ensure customer satisfaction.
- Assisted in menu development to cater to wider variety of dietary preferences.
- Improved dining experience by maintaining clean and organized eating area.
Education
Diploma - General Studies
Pemberton High School
Pemberton, NJ06.1984
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
Timeline
Food Service Worker
Chartwells Schools Dining Services
08.2018 - Current
Manager
Anapas Country House
Diploma - General Studies
Pemberton High School
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