SANDRA TAYLOR
LITTLE RIVER
Summary
Dynamic Service Concierge at North Strand Nissan with a strong work ethic and exceptional communication skills. Proven ability to enhance customer satisfaction through effective issue troubleshooting and meticulous record keeping. Recognized for coordinating seamless service workflows and maintaining an organized environment, ensuring a positive experience for all clients.
Overview
10
10
years of professional experience
Work History
Service Concierge
north strand nissan
Little River
05.2022 - Current
- Assisted customers with service inquiries and appointment scheduling.
- Coordinated service workflows between customers and technicians.
- Managed customer records using dealership management software.
- Communicated effectively to resolve customer concerns and complaints.
- Maintained cleanliness and organization of the service area.
Retail Worker
Ingles Supermarket
Asheville
06.2015 - 11.2018
- Assisted customers with product inquiries and store navigation.
- Restocked shelves and organized displays to enhance product visibility.
- Maintained cleanliness of store areas including aisles and checkout counters.
- Collaborated with team members to ensure efficient store operations.
- Monitored inventory levels and reported shortages to management.
- Provided exceptional customer service by addressing concerns promptly.
Education
Some College (No Degree) - Social Work
Eku
Richmond ,kySkills
- Team collaboration
- Record keeping
- Product knowledge
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Organizational skills
- Strong multitasking
- Concierge software proficiency
- Reliability and punctuality
- Event planning experience
- Exceptional communication
- Issue troubleshooting
- Vendor interaction
- Polite telephone etiquette
- Guest services
- Strong work ethic
Accomplishments
- certificate of completion-dealership security
- certificate of completion- phishing AWARENESS
Timeline
Service Concierge
north strand nissan
05.2022 - Current
Retail Worker
Ingles Supermarket
06.2015 - 11.2018
Some College (No Degree) - Social Work
Eku
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