Sandra Yafuso
Santee
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Tax debt consolidation
America’s Choice Tax
Santee
02.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Loyalty Specialist
Rivo Holdings
San Diego
08.2018 - 02.2025
- Evaluated loan applications to determine eligibility and risk factors.
- Conducted credit assessments using industry-standard evaluation tools.
- Provided exceptional customer service throughout the loan process.
- Managed follow-up communications with clients regarding application status.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Managed loan files throughout the processing lifecycle, ensuring timely updates.
Education
Diploma - Pharmacy Technician
Penn Foster Career School
Scranton, PA 04.2026 - 05.2026
Sweetwater Highschool
National City, CASkills
- Customer service
- Effective communication
- Problem solving
- Attention to detail
- Data analysis
- Multitasking
- Friendly, positive attitude
References
References available upon request.
Timeline
Diploma - Pharmacy Technician
Penn Foster Career School
04.2026 - 05.2026
Tax debt consolidation
America’s Choice Tax
02.2025 - Current
Loyalty Specialist
Rivo Holdings
08.2018 - 02.2025
Sweetwater Highschool