Santaje Hatcher
Sumter
Summary
Dedicated and reliable professional with 5+ years of experience in customer service, retail management, warehouse operations, and security services. Strong leadership skills, proven ability to train and supervise teams, and a commitment to delivering excellent service. Known for adaptability, multitasking, and a strong work ethic. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
UnitedHealthcare
Remote
10.2025 - Current
- Help members with they insurance plan
- Educate them on they plans and u-card balance
Security Officer
DSI Security Services
Sumter, SC
01.2025 - 10.2025
- Guard building premises and monitor entry points to ensure safety.
- Assist employees and guests with access to designated areas.
- Respond promptly to incidents and maintain detailed reports.
Manager
TitleMax (TMX Finance)
Columbia, SC
03.2024 - 11.2024
- Assisted customers in obtaining title and personal loans.
- Supported the general manager in meeting store goals and operations.
- Handled financial documentation and ensured compliance with lending procedures.
Manager
Claire's
Sumter, SC
10.2021 - 03.2024
- Managed store operations, including sales tracking and team supervision.
- Hired and trained staff, maintained inventory levels, and ensured merchandise was displayed properly.
- Performed ear piercings in accordance with health and safety standards.
- Consistently achieved sales targets through excellent customer engagement.
Customer Service Representative
Pepco Holdings
Remote
10.2019 - 05.2022
- Assisted customers with billing inquiries and payments.
- Resolved service-related concerns promptly and professionally.
- Maintained accurate customer records and provided support over the phone and in person.
CSR - Customer Service Representative
The Home Depot
Remote
03.2018 - 04.2021
- Provided remote support for customer orders and troubleshooting.
- Helped customers navigate online purchases and order tracking.
- Delivered prompt and courteous service through phone and email channels.
Stower
Amazon
West Columbia, SC
07.2017 - 07.2018
- Retrieved, scanned, and stowed products in designated warehouse locations.
- Ensured accurate item tracking using scanners and shelf inventory systems.
- Maintained efficiency and accuracy in a high-paced environment.
Education
High school or equivalent -
Lakewood High School
Sumter, SC06-2017
Skills
- Security
- Banking
- Microsoft Outlook
- Outside sales
- Order fulfillment
- Medical office experience
- Computer literacy
- Quality control
- Time management
- Good communication skills, Microsoft office etc
- Inventory management
- Phone etiquette
- Sales
- Cash handling
- Retail management
- Assembly
- Customer service
- Machining
- Manufacturing
- Administrative experience
- CRM software
- Recruiting
- Grammar Experience
- Inside sales
- Underwriting
- Microsoft Word
- Microsoft Excel
- Best practice identification
- Word processing
- Leadership
- Warehouse experience
- Computer operation
- Manual handling
- Windows
- Inventory control
- Communication skills
- Organizational skills
- Hand tools
- Stocking
- Typing
- Mentoring
- Loan processing
- Retail sales
- Analysis skills
- Microsoft Powerpoint
- POS
- English
- Marketing
- Computer skills
- ATS
- Cash register
- Microsoft Office
- Driving
- Lean manufacturing
- Financial services
- Medical terminology
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
Certification
- Driver's License October 2018 to April 2026
- Driver's License
Languages
English
Timeline
Customer Service Representative
UnitedHealthcare
10.2025 - Current
Security Officer
DSI Security Services
01.2025 - 10.2025
Manager
TitleMax (TMX Finance)
03.2024 - 11.2024
Manager
Claire's
10.2021 - 03.2024
Customer Service Representative
Pepco Holdings
10.2019 - 05.2022
CSR - Customer Service Representative
The Home Depot
03.2018 - 04.2021
Stower
Amazon
07.2017 - 07.2018
High school or equivalent -
Lakewood High School