Summary
Overview
Work History
Education
Skills
Additional information
Timeline
Generic

Santana Key

York

Summary

Dedicated and reliable customer service representative with over four years of experience in call center and remote support environments. Skilled at handling high call volumes, resolving customer issues efficiently, and delivering excellent service with a positive attitude. Tech-savvy and adaptable, with proven success in remote work settings.

Overview

4
4
years of professional experience

Work History

Cashier

Food Lion
Clover
05.2025 - 08.2025
  • Assisted customers with product inquiries and provided excellent service.
  • Handled cash, credit, and check transactions accurately and securely.
  • Collaborated with team members to ensure smooth store operations.
  • Restocked shelves and organized merchandise to enhance customer experience.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Collected payments and provided accurate change.
  • Performed other duties as assigned by management.
  • Followed company security procedures for handling large sums of money.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Manager

Hibbet Sports
York
12.2023 - 01.2025
  • Managed daily operations to ensure smooth store functionality.
  • Trained new employees on company policies and customer service standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented quality control measures to uphold company standards.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Customer Service Representative

Teleperformance
Charlotte
07.2021 - 11.2023
  • Resolved customer inquiries via phone and email, ensuring prompt and effective solutions.
  • Addressed customer issues through calls and emails, delivering timely resolutions.
  • Handled customer communications through calls and emails, providing efficient problem-solving assistance.
  • Managed high call volumes while maintaining customer satisfaction standards.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Education

GED -

Crossroads Charter High School
Charlotte, NC
06-2013

Skills

  • Technical Troubleshooting support
  • Point-of-sale operation
  • Inventory management
  • Customer transactions
  • sales reporting
  • Customer relationship management
  • Conflict resolution
  • Effective communication
  • Time management
  • Microsoft Word
  • Attention to detail
  • Call handling
  • Follow-up skills
  • Script adherence
  • Multitasking and organization
  • Computer proficiency
  • Advocate listening
  • Call center experience
  • Strong teamwork
  • Documentation
  • Typing 60 wpm

Additional information

  • Remote work ready(high speed internet)
  • flexible availability,including nights and weekends
  • strong typing speed

Timeline

Cashier

Food Lion
05.2025 - 08.2025

Manager

Hibbet Sports
12.2023 - 01.2025

Customer Service Representative

Teleperformance
07.2021 - 11.2023

GED -

Crossroads Charter High School

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Santana Key