Santanesha McDuffie
Anderson
Summary
Skilled in packaging machine operation and customer service excellence, I significantly enhanced production efficiency and customer satisfaction at Arthrex. My expertise in multitasking and organization, combined with a proactive approach to training and onboarding, led to a notable improvement in team performance and operational standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Packaging Machine Operation
Arthrex
02.2023 - Current
- Reviewed work instructions and schedules to coordinate machine operation and production schedules.
- Cleaned off build-up or excess materials blocking pathways and machinery operation.
- Trained new employees by demonstrating operation of production line machinery.
- Safely used various machinery and forklifts during chemical drumming operations.
- Monitored machine operations to detect malfunctions and report or resolve problems.
- Conducted machine test runs and prepared machines for operation and proper function.
- Trained new employees on proper multi-machine operation.
Machine Operation
Electrolux
09.2021 - 02.2023
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Followed specifications and procedures for tooling set-up, machine operation, work piece dimensions and programming.
- Monitored machine operation to correct malfunctions or defects by making adjustments.
- Adhered to strict safety requirements for digging, machine operation and personal behaviors.
- Diagnosed and resolved machine operation variations and equipment problems.
- Observed machine operation and made adjustments during production run while operating two or more machines.
- Trained and supervised new employees in machine operation and safety procedures.
- Monitored machine operation for compliance with policies, procedures and processes.
- Observed machine operation to detect work piece defects or machine malfunction.
- Detected malfunctions and control errors by monitoring machine operation and checking completed pieces.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Utilized safety devices and procedures to protect personnel and equipment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Collaborated with engineering teams to improve production efficiency.
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
02.2021 - 05.2021
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Scheduled staff to establish adequate coverage during peak business hours.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Cultivated professional working relationships with peers and supervisors.
- Troubleshot equipment to reduce service calls and downtime.
Crew Member
Bojangles' Famous Chicken 'n Biscuits
03.2019 - 02.2021
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Stocked shelves to organize aisles in assigned department.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Documented customer orders and conveyed special requests to kitchen staff.
- Backed up servers by setting up trays and completing some food deliveries.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Observed customer purchases in line and differentiated between standard portions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
T.L. Hanna High School
2600 N Highway 81 Anderson SC 29621Skills
- Special operations
- Paving machine operation
- Clinical operations management
- Packaging orders
- Purchase assistance
- Money handling
- Multitasking and organization
- Order verification
- Cash register operation
- Refund handling
- Customer service excellence
- Customer assistance
- Data entry
- Payment collection
- Inventory control
- Inventory restocking
- Basic math
- Order taking
- Payment processing
- Scanner operations
- POS systems
- Issue resolution
- Training and onboarding
- Customer service
Certification
Train the trainer certified
References
Katherine Hutherson: assistant General Manager and general Manager (864-772-9204)
Rebecca Black: General Manager (864-386-6889)
Julie Brock: Area Director (864-201-5264)
Timeline
Packaging Machine Operation
Arthrex
02.2023 - Current
Machine Operation
Electrolux
09.2021 - 02.2023
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
02.2021 - 05.2021
Crew Member
Bojangles' Famous Chicken 'n Biscuits
03.2019 - 02.2021
T.L. Hanna High School
Similar Profiles
Vanessa HilaireVanessa Hilaire
Talent Acquisition Specialist at ArthrexTalent Acquisition Specialist at Arthrex
NOAH FRANKENBURGNOAH FRANKENBURG
Sales Representative at ArthrexSales Representative at Arthrex
Emily SilgueroEmily Silguero
Cleaning Tech at ArthrexCleaning Tech at Arthrex