Saqoyia Putnam
COLUMBIA
Summary
Hardworking customer service representative assessed charges for services requested or collected deposits and payments. Contacted customers regarding status updates or adjustments. Trained customers on new policies or procedures and responded to emails or messages in timely manner. Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Claims Customer Service Associate
LanceSoft
01.2023 - Current
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Assessed customer needs and recommended suitable insurance policies.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Advised customers on required information for claim submissions to progress applications.
- I have experience with Provider Information Management System (PIMI)
- I have experience with the Automated Major Medical System (AMMS)
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Processed and recorded new policies and claims.
- Managed over 30 calls a day
Customer Advocate Specialist
Aston Carter/BCBS
09.2022 - 12.2022
- Help members by informing them about their policy and information on claims
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
- Monitored customer service performance to enforce quality and accuracy standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Also helped members establish insurance cover by walking them through SC Blues website
- Contract ended with them 12/04/2022
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement
- Promptly responded to inquiries and requests from prospective customers
Real Estate Assistant
Exit Palmetto Real Estate Services
02.2022 - 09.2022
- Did marketing for social media to help generate some leads for a potential sell or purchase
- Checked emails, send out potential homes within their criteria
- Make calls on behalf of the Realtor when need to.
- Coordinated appointments to show marketed properties.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Assisted coworkers and staff members with special tasks on daily basis.
- Provided at least 5-10 calls or messages a day.
Data Entry Clerk
SCSPA Wando Welch Termainal
05.2021 - 09.2021
- While working at the port I worked as a,
- I plugged in the information on the computer for what trailer needs to be put in what door so the warehouse workers can get the work off the trailers and transfer to another trailer for shipment
- I learned how to do inbound my first day and within 4 days on the job I trained a new clerk how to do the job and went to learn outbound while still training the new clerk
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed data entry protocols, rules and regulations.
- Created spreadsheets for more efficient recordkeeping.
- Assisted with developing data entry processes.
Customer Care Specialist
Teleperformance
07.2020 - 04.2021
- I worked for Att billing department through Teleperformance
- I dealt with the billing and doing a lot of upgrades
- After 3 months of being there i was a supervisor and helped my team handle calls and help achieve to getting their monthly bonus.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Kept accurate records to document service actions and discussions.
- Accurately tracked and recorded customer interactions in CRM platform.
Machine Operator Technician
Amalie, Randstad
04.2018 - 10.2019
- At this job I operated the labelaire which is changing and making sure the labels get on the oil bottles
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Trained new employees on proper multi-machine operation.
- Removed jammed materials from machines and readjusted components as necessary to resume operations.
- After being there for 3 weeks i learned the whole line and became the machine operator
- I learned how to run the whole line alone
- I work 2nd shift 3p-1:30a normal hours is 3p-11:30p
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Maintained equipment performance by lubricating and cleaning components.
Material Handler/Certified Forklift Operator
Fruit Of The Loom
01.2018 - 04.2018
- At the beginning of this job i was working in Retail Production packaging underwears and placing them in the boxes
- After 3 weeks of being there i moved out of retail and started working in the warehouse part where i was working 12hr (6a-6p)
- The kind of work I was doing for them was finding and scanning the boxes and putting them on the conveyor so it can be sorted and put in the right areas
- I also learned and worked in the DSV area
- DSV is where you pick items so it can be scanned in and ready to package and be shipped to the customers.
- Packed items into appropriate containers for shipment.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Boosted team performance by moving materials with forklifts, cranes, and other equipment.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Certified Nursing Assistant
CORPORATE CARE
08.2017 - 10.2017
- Drove to many different peoples houses and help them with their needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Customer Service Representative
BELKS DISTRIBUTION CENTER Industrial
02.2017 - 04.2017
- Belk's Distribution Center Of Jonesville SC,
- Keyed in items and finding out where it goes throughout warehouse
- Worked 3rd shift from 11p- 7a Sunday night till Friday morning.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
Education
HIGH SCHOOL DIPLOMA -
Mauldin High School
Mauldin, SCNo Degree - Cosmetology
Kenneth Shuler Cosmetology School
Columbia, SC05-2025
Skills
- Quick Learner
- Compassionate
- Committed team player
- P>Data Entry
- P>Planning and Coordination
- P>Microsoft Office skills
- P>Teambuilding
- P>Active Listening
- P>Data integrity
- P>Documentation abilities
- P>Prior authorization processing
- P>Insurance coverage verification
- P>Excellent administrative abilities
- P>Extrovert
- P>Experience with HIPAA Guidelines
Timeline
Claims Customer Service Associate
LanceSoft
01.2023 - Current
Customer Advocate Specialist
Aston Carter/BCBS
09.2022 - 12.2022
Real Estate Assistant
Exit Palmetto Real Estate Services
02.2022 - 09.2022
Data Entry Clerk
SCSPA Wando Welch Termainal
05.2021 - 09.2021
Customer Care Specialist
Teleperformance
07.2020 - 04.2021
Machine Operator Technician
Amalie, Randstad
04.2018 - 10.2019
Material Handler/Certified Forklift Operator
Fruit Of The Loom
01.2018 - 04.2018
Certified Nursing Assistant
CORPORATE CARE
08.2017 - 10.2017
Customer Service Representative
BELKS DISTRIBUTION CENTER Industrial
02.2017 - 04.2017
HIGH SCHOOL DIPLOMA -
Mauldin High School
No Degree - Cosmetology
Kenneth Shuler Cosmetology School