Sara Kimbrell
Ladson,SC
Summary
Professional client success specialist with proven track record in driving client satisfaction and loyalty. Expert in fostering team collaboration and adapting to evolving needs while ensuring impactful outcomes. Skilled in relationship management, strategic planning, and problem-solving. Recognized for strong communication, leadership, and ability to deliver results in high-pressure environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Client Success Manager
Sonic Boom Wellness
06.2022 - Current
- Company Overview: a Premise Health company
- Currently managing 24 client accounts + relationships
- Experience in implementation of Sonic Boom’s program within client organizations
- Work directly with sales team to ensure smooth transition from sales to implementation
- Provide training to clients on engagement platform
- Work directly with outside vendors to ensure smooth data integration
- Point of contact for brokers and consultants
- Coordinate and send out client communications
- Experience with Canva and providing client/member facing materials
- Experience budgeting and managing overall client wellness program funds
- Knowledge of our Wellness Incentive Management System (WIMS) to provide consultative feedback and suggestions to clients
- Collaborate with Sonic Boom’s Development Team - streamlining processes
- Aid in the development of processes and procedures to improve operations of the department and Sonic Boom
- Subject Matter Expert in reporting and data analysis
- Review and approve promotional materials for client communications
- Participation in the sales process by presenting program examples to potential clients
- Field client questions regarding Sonic Boom programs and provide admin training, oversee new program rollout, and troubleshoot user’s technology issues if general support staff is unavailable
SR Analyst, Health/Wellness Coach
PME / Active Health Management
11.2019 - 06.2022
- Manage the wellness program for the state of Indiana (Indot, Child Services, Correctional Facilities, Disability Determination Bureau, State Hospitals, are the majority of the locations traveled to)
- Schedule, organize wellness events for over 20 different State of Indiana sites
- Onsite coaching regarding weight management, tobacco cessation, stress management, nutrition, physical activity or health-lifestyle behavior changes
- Schedule/implement/present virtual programs (webinars, etc.) for SOI employees
- Coach over 200 State of Indiana members, with 15-20 locations in central Indiana
- Managing paper, electronic files, and critical documents for different clients
- Facilitate positive patient/client behavioral change
- Utilizes assessment techniques to determine member’s level of health literacy, technology capabilities/access, and readiness to change
- Establishes a plan of care based on member’s health status/risks, education, and support needs
- Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health
- Interprets and utilizes clinical guidelines/criteria to positively impact members health
- Consults with supervisors or others, using a holistic approach, to overcome barriers with assisting members in meeting goals and objectives
Client Account Manager & Supervisor
Verve Health
11.2013 - 07.2019
- Company Overview: Carmel, IN
- Aisin North American Plant Account Manager
- Led company’s primary accounts encompassing 14 different locations in 5 states and insured employees enrolled in wellness program on time
- Employee population: 100,000
- Coordinated all screening schedules and appointments for client locations along with employee health coding and tracking
- Conceived, processed, and published internal executive-level reports detailing findings of wellness participants
- Designed participant-centric disease management programs for those with specific abnormal biometric measurements such as diabetes and high cholesterol
- Analyzed and validated Health Risk Assessment data and converted paper records into internal database records so that status queries of wellness participants could be done efficiently
- Developed, communicated, and implemented wellness programs improvements for client and participants
- Strengthened professional contacts within each location to provide information on appropriate health action campaigns
- Track compliance of wellness program participants and monitor their progress through programs, providing support when necessary
- Explanation of benefits in groups and one on one when needed
- Experience with planning & administering yearly budgets for all 14 locations
- Telephonic coaching with spouses on medical plan
- Coordinate screening schedules and appointments
- Carmel, IN
Onsite Wellness Coordinator & Health Coach
Verve Health
12.2012 - 10.2013
- Company Overview: Carmel, IN
- Onsite Wellness Coordinator dedicated to Seymour location
- Run & Implement onsite Wellness program
- Work with benefits and different vendors on insurance plans
- Coordinate, communicate, promote Verve Health’s onsite biometric screenings
- Conduct one on one health coaching with team members
- Telephonic coaching with spouses on medical plan
- Coordinate screening schedules and appointments
- Work with site contacts
- Communicate incentive eligibility
- Track compliance
- Assist employees with finding in-network primary care physician
- Develop and implement monthly health communications and activities, coordinate seminars
- Conducts onsite group educational seminars
- Analyze data collected from health risk assessments and screening data
- Compile an annual comprehensive report
- Carmel, IN
Assistant Account Manager
Verve Health
03.2012 - 12.2012
- Company Overview: Carmel, IN
- Aisin Assistant Account Manager
- Track wellness compliance
- Organized health fairs, health presentations, etc
- Produced & provided educational materials to client
- Assisted the Account Manager with implementation of the wellness program
- Carmel, IN
Biometric Screener
Verve Health
01.2012 - 03.2012
- Company Overview: Carmel, IN
- Biometric Screener & Health Educator for all Verve Clients
- Delivered custom wellness programs and Health Action Campaigns for clients
- Used interpersonal skills to create meaningful health coaching for clients
- Provided year-round on-site health screening services that included finger-stick, blood pressure, height/weight, waist circumference, BMI, body fat percentage and health coaching/consultations
- Provided consultations and plans for clients to improved body composition results obtained by InBody 570
- Participated in and presented on-site education programs, such as lunch and learns
- Created flyers and wellness brochures that met clients interests using Adobe and Canva
- Carmel, IN
Education
Bachelor’s of Science - Kinesiology
University of Southern Indiana
Evansville, INSkills
- Wellness strategy development
- Client relationship management
- Communication skills
- Self-motivation
- Adaptability
- Goal-oriented
- Project implementation & management
- Microsoft Office
- Report analysis
- Teamwork and collaboration
- Training and development
- CRM software
Career Accomplishments
- Assigned to manage company’s highest profile accounts at critical contract renewal points in order to increase satisfaction and retention in 5 states
- Supervised, trained and coached multi-functional staff members assigned to assist with client’s needs
- Managed, organized and implemented biometric screenings for 14 different client locations
- Managed 24 different client accounts successfully
- Experience in delivering aggregate and comparative reports that summarize the data from the biometric screenings
- Developed client communication processes that were standardized for implementation in the field
- Proposed, planned, and launched process improvement initiatives that resulted in reduction in team errors
- Acknowledged by both client and senior management for outstanding customer service and a strong dedication not only to corporate building but to client’s employees
- Launched new programs in walking, healthy eating, and disease management programs
- Implemented and ran walking programs that were company sponsored but involved the public for yearly events
- 5+ years of experience with supervising a team while working remotely
- 9+ years of managing client accounts
- 8+ years of experience in Health Coaching with a successful outcome of participants meeting goals
Certification
- Microsoft Office skills: Word, Outlook, Excel, PowerPoint; and ADP
- HIPPA trained and Certified
- Certified: BLS Red Cross CPR/First Aid
- NASM: FNS – Fitness Nutrition Specialization certification
Coaching Experience
- Assistant High School Boys Cross Country Coach, Seymour High School, 02/01/15, 05/01/17
- High School Girls Head Cross Country Coach, Trinity Lutheran High School, 08/01/14, 01/01/15
Timeline
Senior Client Success Manager
Sonic Boom Wellness
06.2022 - Current
SR Analyst, Health/Wellness Coach
PME / Active Health Management
11.2019 - 06.2022
Client Account Manager & Supervisor
Verve Health
11.2013 - 07.2019
Onsite Wellness Coordinator & Health Coach
Verve Health
12.2012 - 10.2013
Assistant Account Manager
Verve Health
03.2012 - 12.2012
Biometric Screener
Verve Health
01.2012 - 03.2012
Bachelor’s of Science - Kinesiology
University of Southern Indiana
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