Sara Pearson
Greenville
Summary
Resourceful Hotel Operations Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and financial management to ensure smooth hotel operations. Excel in critical thinking, problem-solving, and communication, skills that are instrumental in navigating the complexities of hospitality management. Committed to enhancing guest satisfaction through operational excellence and team collaboration.
Overview
5
5
years of professional experience
Work History
Hotel Operations Manager
McKibbon Hospitality
Greenville
09.2025 - Current
- Oversaw daily operations at 144-room lifestyle hotel, ensuring seamless guest experiences.
- Supervised staff training programs to promote service quality and operational excellence.
- Coordinated maintenance schedules, enhancing facility standards and guest comfort.
- Implemented policies that increased operational efficiency and improved service quality.
- Monitored financial performance, controlling expenses within budget guidelines.
- Conducted regular inspections to uphold safety and cleanliness throughout property.
- Addressed guest feedback promptly to enhance engagement and service delivery.
- Collaborated with department heads to optimize communication and workflow processes.
General Manager
McKibbon Hospitality
Denver
01.2024 - 05.2025
- Managed daily operations of 120-room lifestyle hotel, ensuring high service quality and guest satisfaction.
- Oversaw recruitment, training, and performance evaluations to enhance team productivity.
- Implemented operational procedures to streamline workflows and improve guest experiences.
- Coordinated vendor partnerships to maintain optimal inventory levels for operations.
- Developed budgets and monitored financial performance against established goals.
- Fostered positive work environment through effective communication and team-building initiatives.
- Analyzed market trends to refine competitive strategies within hospitality sector.
- Ensured compliance with health, safety, and regulatory standards across all departments.
Hotel Operations Manager
McKibbon Hospitality
Asheville
02.2022 - 01.2024
- Oversaw operations for front desk, housekeeping, F&B, banquets/events, and engineering at 115-room hotel.
- Executed over 20 public events annually for hotel and WXYZ bar.
- Coached and led team of 6-8 leaders across departments to drive hotel performance.
- Collaborated with community leaders and vendors to enhance hotel visibility.
- Managed human resources processes for onboarding and employee development.
- Handled accounting functions, ensuring accuracy in financial reporting.
- Trained employees on departmental procedures, improving overall operational efficiency.
General Manager
Daly Hotel Management
Asheville
09.2020 - 02.2022
- Managed front desk, housekeeping, complimentary food and beverage, and maintenance for 80-room hotel.
- Researched and analyzed room rates to maximize revenue generation.
- Compiled and summarized weekly and monthly STR reports for performance tracking.
- Led department supervisors to enhance operational efficiency across all areas.
- Interacted courteously with management, associates, guests, and the public to foster positive relationships.
- Trained employees on departmental procedures to ensure operational compliance.
- Oversaw Human Resources processes for onboarding new hires and employee management.
- Executed Accounts Receivable duties to maintain financial accuracy.
Education
Bachelor of Arts - Sustainable Hospitality & Tourism
The University of North Carolina At Greensboro
Greensboro01.2018
Skills
- Marriott MGS
- M3 Hospitality Suite
- Opera PMS
- LightSpeed PMS
- OTA Extranets
- Paylocity
- Medallia
- Microsoft Suite
- Sharepoint
- MDO
- Culture Building
- Revenue Management
Timeline
Hotel Operations Manager
McKibbon Hospitality
09.2025 - Current
General Manager
McKibbon Hospitality
01.2024 - 05.2025
Hotel Operations Manager
McKibbon Hospitality
02.2022 - 01.2024
General Manager
Daly Hotel Management
09.2020 - 02.2022
Bachelor of Arts - Sustainable Hospitality & Tourism
The University of North Carolina At Greensboro