Sara Raffield
Johnston
Summary
Reliable and motivated individual with hands-on experience leading teams, maintaining operational standards, and supporting daily business performance. Known for a strong work ethic, accountability, and the ability to stay calm and effective in fast-paced environments. Seeking a management role where leadership, organization, and people skills can drive team success.
Overview
8
8
years of professional experience
Work History
Barista
Starbuck Coffee
Aiken
05.2024 - Current
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment.
- Elevated customer loyalty by using strong communication abilities to resolve any customer conflicts.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Maintained consistent communication with the team to ensure all duties were properly fulfilled, and tasks were taken care of.
- Ensured compliance with food safety and health regulations daily.
Server
Maculuso's Fine Dining Italian Restaurant
Aiken
11.2023 - 04.2024
- Explained menu items, offered food and beverage recommendations, and suggested appropriate options for food allergy concerns.
- Formed positive relationships with customers and displayed enthusiasm while promoting excellent service to guests, successfully increasing referrals, walk-ins, and regular clientele.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Significantly increased sales through upselling higher-end menu items to guests.
- Bussed and reset tables to keep the dining room and work areas clean and organized.
Server/Expo/Restaurant Hostess
Shem Creek Crab House
Mount Pleasant
12.2022 - 07.2023
- Greeted and seated guests promptly to ensure a welcoming atmosphere.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for guests and staff.
- Received guests' complaints promptly and professionally to maintain a positive environment and reputation.
- Served food and beverages promptly, with focused attention to guests' needs, while communicating with kitchen staff to deliver guests' meals in a timely manner.
- Took reservations and to-go orders by phone, answered customer questions, and kept guests informed about wait times or any necessary information that needed to be relayed.
- Provided team support to management, servers, food runners, bussers, and expo throughout the shift to ensure smooth sailing when necessary or helpful.
Front Desk Receptionist - Seasonal
Village Fitness
Aiken
07.2022 - 11.2022
- Facilitated engaging check-in conversations while greeting guests at front desk.
- Executed data entry and filing to ensure updated records for quick retrieval.
- Scheduled and coordinated appointments and meetings for staff and clients.
- Maintained organized, clean front office to promote professionalism for guests and staff.
- Interacted with vendors and contractors to place orders and relay instructions.
- Ensured compliance with company policies while completing tasks efficiently.
- Conducted guest tours and performed light cleaning as needed throughout the day.
Delivery Driver/In-Store Team Member
Papa John's Pizza
North Augusta
10.2021 - 07.2022
- Executed prompt deliveries to customer doorsteps and business offices.
- Fulfilled rush orders within challenging timelines to satisfy customer needs.
- Maintained a spotless driving record by operating vehicles safely in traffic.
- Navigated efficiently using GPS technology, maps, and route instructions.
- Adhered to scheduled shifts while accommodating peak season demands and holidays.
- Resolved customer inquiries, handled cash and card transactions, and addressed issues promptly.
Firework Sales Representative - Seasonal
Privately Owned
Johnston
12.2017 - 07.2021
- Organized promotional events to attract new customers and drive sales initiatives.
- Responded to inquiries from prospective customers about product features and services.
- Maintained accurate records of all sales and inventory levels.
- Prepared detailed sales reports as required.
- Managed cash transactions and maintained accurate cash drawer records.
- Cultivated strong customer relationships through effective communication strategies.
Education
High School Diploma -
Strom Thurmond Highschool
Johnston, SC06-2021
Skills
- Customer Service Excellence
- Team Leadership
- Training and Development
- Adaptability and Flexibility
- Verbal and Written communication
- Decision-Making
- Attention to Detail
- Professional Demeanor
- Multitasking and Organization
- Product Upselling
- Technical Proficiency
- Project Management
References
References available upon request.
Timeline
Barista
Starbuck Coffee
05.2024 - Current
Server
Maculuso's Fine Dining Italian Restaurant
11.2023 - 04.2024
Server/Expo/Restaurant Hostess
Shem Creek Crab House
12.2022 - 07.2023
Front Desk Receptionist - Seasonal
Village Fitness
07.2022 - 11.2022
Delivery Driver/In-Store Team Member
Papa John's Pizza
10.2021 - 07.2022
Firework Sales Representative - Seasonal
Privately Owned
12.2017 - 07.2021
High School Diploma -
Strom Thurmond Highschool