Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Randazzo

North Augusta

Summary

Certified Nursing Assistant with 20 years of experience in healthcare environments. Excellent time management abilities and compassionate bedside manner. Demonstrates astute observational skills and knowledgeable about mobility assistance and patient hygiene needs. Dedicated Professional Patient Care Assistant accustomed to providing optimal patient care and support while assisting medical staff with critical needs. Skilled in collecting specimens, cleaning rooms, and managing dietary needs. Exhibits excellent communication and organizational skills, combined with a dependable, forward-thinking approach.

Overview

21
21
years of professional experience

Work History

Surgery Scheduling Coordinator

Augusta Pain Center
10.2022 - Current
  • Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
  • Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
  • Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
  • Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
  • Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
  • Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
  • Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
  • Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
  • Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
  • Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
  • Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
  • Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
  • Supported surgical department staff by proactively addressing potential conflicts in the schedule before they arose.
  • Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
  • Effectively collaborated with multiple stakeholders including physicians and nursing staff leading to improved care coordination during preoperative phase.
  • Provided compassionate support for patients and families throughout the surgery scheduling process.
  • Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
  • Reduced patient wait times with effective communication between surgeons, staff, and patients.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Verified insurance coverage and obtained pre-authorizations.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Checked patients in and out and collected payments.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Answered phone calls and messages for physician and medical facility, scheduling appointments, and handling patient inquiries.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Certified Nursing Assistant/Home Health Care Provider

Nuclear Care Partners
12.2019 - 10.2020
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented activities and recorded information in EMR system.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.

Special Education Aide

Aiken county public school
08.2019 - 03.2020
  • Provided special attention to individuals needing extra academic or behavioral guidance during classes.
  • Supervised students awaiting after-school transportation and assisted students boarding and exiting school bus daily.
  • Assessed student needs in context of IEP and reported and inconsistencies to faculty.
  • Assisted teachers in printing class handouts and worksheets and distributing to students during classroom sessions.
  • Managed student activities and helped facilitate structured and organized classroom environment.
  • Assisted faculty with curriculum and lesson plan management.
  • Supported students with assignments and lesson plan comprehension.
  • Participated in supervision of students during lunch, physical education and after-school extracurricular activities to maintain peaceful and productive environment.
  • Monitored classroom activity to proactively resolve behavioral issues.
  • Communicated with parents to report on academic and behavioral performance and deliver suggestions to implement at home to reinforce positive habits developed at school.
  • Documented student challenges, achievements and adjustments to IEPs.
  • Implemented methods to address behavior obstacles.
  • Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.

Patient Care Assistant

University Hospital
11.2017 - 09.2019
  • Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.
  • Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Supported unit efficiency by maintaining current and accurate clerical paperwork.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
  • Contributed to unit improvements by providing cost-effective care in line with performance targets.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Collected and labeled blood and urine specimens to prepare for delivery to laboratory.
  • Facilitated flow of patients through facility by accurately transferring and discharging patients in appropriate systems with EPIC.
  • Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Optimized patient satisfaction, assisting senior leadership with medical procedures while explaining all exams and processes.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Used hospital devices, including wheelchair and Sara-steady devices to transport and lift patients.
  • Implemented creative activities to emotionally support patients throughout medical treatment.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.

Patient Care Coordinator

Southern Otologic Clinic PC
08.2003 - 03.2012
  • Encouraged patients to schedule recommended tests and procedures.
  • Connected patients with available community and charitable resources.
  • Met with patients and families to discuss care and plan of action for future.
  • Worked closely with patients to ensure excellent and direct individualized patient care.
  • Explained upcoming treatment preparation, instructions and other facts to patients.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Reviewed medical charts and served as liaison between patient, doctor and hospital.
  • Acted as the main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Completed documentation of care, hospital actions and patient activities.
  • Worked with patients to ensure effective scheduling of tests and procedures.
  • Resolved issues such as billing or communication problems that could affect care.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
  • Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
  • Managed prescriptions by sending electronic requests for new medications and refills.
  • Liaised with pharmaceutical representative to schedule presentation appointments with physician.
  • Maintained inventory of pharmaceutical products to ensure sufficient supply in the office.
  • Maintained confidentiality and compliance standards at all times.
  • Sent and handled electronic requests for new medications and medication refills.
  • Built strong referral network by developing strategic relationships with general practitioners and internists.
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
  • Developed strategic relationships with general practitioners and coworkers to build a strong network.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Obtained information about clients’ medical history, drug history, complaints and allergies.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Oriented and trained new staff on proper procedures and policies.
  • Ordered and prepared reagents and supplies.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Escorted patients to examination rooms.
  • Collected all pertinent data and calculations to aid the physician in interpreting results.
  • Documented all maintenance and repairs in timely fashion.
  • Measured patient pulse oximetry.
  • Entered patient, procedure and equipment into computer system.
  • Prepared initial patient charts for admission.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Assisted physicians in follow-through of care.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Obtained pre- and post-treatment vital signs and weight.
  • Collected histories, vitals and current compliants via patient interviews.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.

Education

Certificate - Certified Nursing Assistant

Tender Care Learning Facility
Augusta, GA
6 2019

Certificate - CPR/ AED; BLS & Standard First Aid

American Health Care Academy
0 2019

Certificate Certification Program (CPOP) - Audiology

American Academy Of Otolaryngology
Detroit, MI
2009

Certificate Certification Program (CPOP) - Audiology

American Academy Of Otolaryngology
Detroit, MI
2009

Certificate - Basic Jail Criminalogy

Aiken Technical College
Graniteville, SC
1998

Diploma -

Midland Valley High School
Graniteville, SC
1995

Skills

  • Time management
  • Cash handling
  • File management
  • Social perceptiveness
  • Documentation and control
  • Appointment setting
  • Articulate and well-spoken
  • Filing and data archiving
  • Verifying insurance coverage
  • Background check conduction
  • Quality assurance
  • Customer service-oriented
  • Multi-line phone proficiency
  • Attention to detail
  • Punctual
  • Patient scheduling
  • Mail distribution
  • Record keeping
  • Employee training and development
  • Personable and outgoing
  • HIPAA compliance
  • OSHA compliance
  • Healthcare network
  • Healthcare staff interaction
  • Healthcare policy knowledge
  • Healthcare knowledge
  • Healthcare terminology
  • Healthcare insurance knowledge
  • Healthcare billing
  • Direct patient care and advocacy
  • Emotional care
  • Patient care standards
  • Customer care experience
  • Senior citizen care
  • Quality patient care
  • Safety and health standards
  • Post-op care
  • Basic life support certified
  • Patient care scheduling
  • CPR and First Aid certified
  • Patient care skills
  • HIPAA Compliance
  • Patient coordination
  • Procedure scheduling

Timeline

Surgery Scheduling Coordinator

Augusta Pain Center
10.2022 - Current

Certified Nursing Assistant/Home Health Care Provider

Nuclear Care Partners
12.2019 - 10.2020

Special Education Aide

Aiken county public school
08.2019 - 03.2020

Patient Care Assistant

University Hospital
11.2017 - 09.2019

Patient Care Coordinator

Southern Otologic Clinic PC
08.2003 - 03.2012

Certificate - Certified Nursing Assistant

Tender Care Learning Facility

Certificate - CPR/ AED; BLS & Standard First Aid

American Health Care Academy

Certificate Certification Program (CPOP) - Audiology

American Academy Of Otolaryngology

Certificate Certification Program (CPOP) - Audiology

American Academy Of Otolaryngology

Certificate - Basic Jail Criminalogy

Aiken Technical College

Diploma -

Midland Valley High School

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Sara Randazzo