SARA SUSOR
Florence,WI
Summary
A dedicated Certified Pharmacy Technician and customer service professional, bringing extensive experience in fast-paced retail pharmacy and hospitality settings. Focused on providing exceptional support for customer needs, effectively controlling inventory, and adeptly managing multiple responsibilities.
Overview
17
17
years of professional experience
Work History
CERTIFIED PHARMACY TECHNICIAN
Healing Springs Pharmacy
02.2019 - 05.2024
- Accountable for maintaining accurate inventory of all medications and over-the-counter products. Conducting cycle counts as necessary, rectifying inventory issues, and investigating discrepancies.
- Responding to patient phone calls to process refill requests, address inquiries, update insurance information, and handle any other questions.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Managed medication synchronization and pill packaging programs, ensuring patients receive the correct monthly medications and dosages under the supervision of pharmacists.
- Scheduled appointments for medication reviews and COVID vaccinations with the pharmacist.
- Removed all over-the-counter and prescription medications from the shelves upon expiration.
- Managed the incoming medication delivery and placed the nightly restocking order.
REGISTERED PHARMACY TECHNICIAN
CVS Pharmacy
04.2016 - 02.2019
- Delivered excellent customer service across all pharmacy departments.
- Managed daily inventory tasks including cycle counts, processing morning and evening medication orders, and ordering pharmacy supplies.
- Provided training for new technicians and pharmacy students on workflow and procedures prior to their assignment in their respective stores.
FRONT COUNTER CUSTOMER SERVICE
Hubers Pharmacy
06.2015 - 02.2016
- Handled phone inquiries and processed refill requests for the pharmacy.
- Ensured the store was ready for opening or closing by completing all procedures thoroughly.
- Contributed to store marketing initiatives by designing appealing displays that highlighted featured products.
- Managed the ordering of all over-the-counter (OTC) supplies and monitored inventory levels.
- Upheld a tidy and orderly store setting by regularly restocking shelves and rotating products.
ASSISTANT GENERAL MANAGER
Donatos Pizza
08.2007 - 08.2014
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues, enhancing customer satisfaction.
- Oversaw the profitability and financial results of all food-related items.
- Managed the balancing of cash registers, ensured accurate transaction reconciliation, and deposited earnings into the bank.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Strengthened relationships with our dedicated long-term customers and those recently enjoying for the first time.
Education
CPHT -
Pharmacy Technician Certification Board
Sharonville, OH08.2019
HIGH SCHOOL DIPLOMA -
Lakota West High School
West Chester, OH05.2007
Bartlett High School
Bartlett, IL01.2005
Skills
- Problem-solving skills
- Inventory Management
- Customer Service
- Multitasking Abilities
- Organizational Skills
- Team Leadership
- Data Entry
- Product Knowledge
- Multitasking and Organization
Accomplishments
- Advanced to Assistant General Manager and served as acting General Manager at Donatos during my superior's maternity leave.
- Became a state-registered pharmacy technician in 2016.
- Passed the national PTCB exam in 2019, and obtained my official certification as a Certified Pharmacy Technician (CPhT).
- Toured Ananda Professional to understand their products and processes, which enabled me to train and educate coworkers and patients about CBD.
- Attended the AmerisourceBergen wholesaler convention in Las Vegas to explore vendors and products that could enhance business at my pharmacy.
References
Available upon request
Timeline
CERTIFIED PHARMACY TECHNICIAN
Healing Springs Pharmacy
02.2019 - 05.2024
REGISTERED PHARMACY TECHNICIAN
CVS Pharmacy
04.2016 - 02.2019
FRONT COUNTER CUSTOMER SERVICE
Hubers Pharmacy
06.2015 - 02.2016
ASSISTANT GENERAL MANAGER
Donatos Pizza
08.2007 - 08.2014
CPHT -
Pharmacy Technician Certification Board
HIGH SCHOOL DIPLOMA -
Lakota West High School
Bartlett High School
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