Sarah Brown
North Charleston
Summary
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Offering customer-focused approach and genuine willingness to learn and grow in dynamic environment. Brings solid foundation in communication and organization, easily adapting to new information and procedures. Ready to use and develop problem-solving and multitasking skills in Customer Service role.
I am highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express
04.2024 - 02.2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Trained new team members on restaurant policies, menu offerings, and customer service best practices.
- Provided backup support when needed on night audit shifts, demonstrating flexibility and commitment to team success.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Enhanced guest satisfaction by efficiently managing night audit tasks and promptly addressing any concerns or issues.
Cashier/Cook
Boxcar Betty
06.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Key Holder
Gullah Roots
04.2023 - 06.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Deli/sub Maker
Jersey Mike's
09.2022 - 03.2023
- Enhanced customer satisfaction by efficiently preparing and assembling high-quality sub sandwiches.
- Adhered to company standards for portion control, reducing ingredient costs without compromising quality.
- Assisted with opening and closing duties such as prepping ingredients, cleaning workspaces, and restocking supplies.
- Consistently met or exceeded daily sales goals set by management through excellent product knowledge and persuasive selling skills.
- Built loyal customer base through friendly interactions and consistently delicious subs.
- Developed strong knowledge of menu items and ingredients to better assist customers with dietary restrictions or allergies.
Warehouse Worker/Driver Helper
VayK Gear
06.2022 - 08.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Cashier
McDonald's
03.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/Customer Service
Zaxby's
09.2021 - 05.2022
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Charleston Charter School For Math And Science
Charleston, SC06.2024
Skills
- Food Service
- Cashiering
- Cash Handling
- Food Preparation
- Communication skills
- Customer Service
- Sales
- Heavy lifting
- Warehouse experience
- Packaging
- Cash register
- Front desk
- Materials handling
- Merchandising
- Retail management
- Customer service
- Problem-solving skills
- Guest accommodations
- Listening skills
- Reservation systems
- Microsoft office
- Registration
- Training and mentoring
- Conflict management
Personal Information
Age: 18
Timeline
Cashier/Cook
Boxcar Betty
06.2024 - 12.2024
Front Desk Agent
Holiday Inn Express
04.2024 - 02.2025
Key Holder
Gullah Roots
04.2023 - 06.2024
Deli/sub Maker
Jersey Mike's
09.2022 - 03.2023
Warehouse Worker/Driver Helper
VayK Gear
06.2022 - 08.2022
Cashier/Customer Service
Zaxby's
09.2021 - 05.2022
Cashier
McDonald's
03.2021 - 08.2022
Charleston Charter School For Math And Science
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