SARAH HAMBY
Pickens
Summary
Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients.
Overview
8
8
years of professional experience
Work History
Concierge
The Willows Assisted Living and Memory Care
Easley
04.2025 - Current
- Greeted guests with a warm welcome and provided personalized assistance.
- Coordinated transportation arrangements for guests, ensuring timely departures and arrivals.
- Managed guest inquiries, providing information on local attractions and services.
Account Maintenance Specialist
Credit Card Processing Company EPI
09.2023 - 03.2025
- Updated account information, processed account changes, account verification
- Handled account inquiries, resolved account discrepancies
- Coordinated with other departments, data security and email
Inventory Specialist
OD's United
02.2023 - 09.2023
- Traced inventory, organized stock, received and inspected shipments
- Replenished stock, conducted audits, maintained inventory software
- Managed returns and investigated discrepancies
Shift Manager
Zoe's Kitchen
08.2021 - 10.2022
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Managed schedules accepted time off requests and found coverage for short shifts.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Wine Specialist
Keg and Celler
07.2020 - 10.2021
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
Hostess
Logan's Roadhouse Grill
09.2017 - 02.2020
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Education
Associate of Arts -
Tri- County Technical College
Pendleton, SCHigh School -
D. W. Daniel High School
Skills
- Managing Operations and Efficiency
- Administration and Reporting
- Payment Processing
- Product Labeling
- Order Receiving
- Applications specialist
- Stockroom Maintenance
- Energetic and Outgoing
- Merchandise Rotation
- Business Correspondence
- Office Supplies and Inventory
- Stocking and Replenishing
- Guest service
- Customer relationship management
- Time management
- Effective communication
- Attention to detail
- Telephone etiquette
- Guest accommodations
- Emergency response
- Issue troubleshooting
- Guest experiences
- Customer service
- Hospitality
- Outstanding customer service
- Maintaining composure
- Proactive attitude
Timeline
Concierge
The Willows Assisted Living and Memory Care
04.2025 - Current
Account Maintenance Specialist
Credit Card Processing Company EPI
09.2023 - 03.2025
Inventory Specialist
OD's United
02.2023 - 09.2023
Shift Manager
Zoe's Kitchen
08.2021 - 10.2022
Wine Specialist
Keg and Celler
07.2020 - 10.2021
Hostess
Logan's Roadhouse Grill
09.2017 - 02.2020
Associate of Arts -
Tri- County Technical College
High School -
D. W. Daniel High School