Sarah Hoeben

Collaborates with operational, clinical, and administrative stakeholders to evaluate workflows, analyze performance, and drive measurable improvements aligned with organizational priorities. Supports agency-wide project portfolio management by coordinating timelines, tracking deliverables, and monitoring progress to ensure strategic alignment and accountability. Applies structured analytics, continuous improvement methodologies, and root cause analysis to identify gaps, reduce variation, mitigate risks, and optimize outcomes. Translates complex quantitative and qualitative data into actionable insights that inform decision-making, resource allocation, and sustainable organizational change.

Worked with clinical, operational, and technical stakeholders to support, maintain, and optimize healthcare information systems. Analyzed workflows, system performance, and data integrity to guide system maintenance and upgrades that enhanced usability, reliability, and patient care outcomes. Served as a member of technical project teams, presented change management initiatives, and provided education to end users. Translated technical concepts and system behavior into clear, actionable insights that informed decision-making, drove enhancements, and strengthened end-user adoption.

Provided administrative and operational support for an elementary school of approximately 200 students, managing student records, scheduling, and documentation to ensure accuracy and compliance. Coordinated school-wide programs, including the hot lunch program, charitable gift tracking, and instructional material procurement. Supported teachers and curriculum development by delivering organized, timely, and efficient administrative processes that enabled effective instruction and smooth daily operations.

Coordinated patient transport and scheduling for add-on and emergent cases in a high-acuity trauma environment. Functioned as a central administrative resource, managing high call volumes, facilitating interdepartmental communication, and maintaining detailed case tracking to support efficient daily Operating Room operations. Ensured professional, HIPAA-compliant communication with patients, families, and healthcare providers to uphold patient safety and satisfaction.

Led and supported patient registration education initiatives to ensure accurate, compliant, and patient-centered processes. Developed training programs, standardized workflows, and provided ongoing guidance to enhance data quality, maintain regulatory compliance, and improve the patient experience across registration teams.

Provided operational and people leadership for a large YMCA branch, overseeing daily operations, staff development, and member services. Managed programs, schedules, and resources to ensure a safe, welcoming environment while driving community engagement, service quality, and alignment with organizational goals.