Sarah Lockner
Clover
Summary
Dynamic professional with a proven track record at Vortex Industries, excelling in customer service and conflict resolution. A critical thinker adept at prioritizing tasks and fostering relationships, I drive process improvements as an Asset Manager at Crete Carrier Corporation. Committed to mentoring and compliance, I thrive in collaborative environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. (I will be moving to Lincoln, NE the second week of August.)
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Vortex Industries
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Asset Manager
Crete Carrier Corporation
06.2018 - 07.2023
- Proactively identified areas for process improvement, driving increased efficiency throughout the organization.
- Managed risk by conducting thorough due diligence and regular portfolio reviews.
- Collaborated with legal teams to ensure compliance with regulatory requirements and industry best practices.
- Mentored junior team members, fostering an environment of continuous learning and professional development.
Education
Associates Degree in Management - Business
Strayer University
Lincoln, NE02-2015
Skills
- Critical thinker
- Great at prioritizing my work load
- Can build relationships easily
- I am great with constructive criticism
- Great working with a team and on my own
Timeline
Customer Service Representative
Vortex Industries
08.2023 - Current
Asset Manager
Crete Carrier Corporation
06.2018 - 07.2023
Associates Degree in Management - Business
Strayer University
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