Sarah Lucas
Graniteville
Summary
Dynamic professional with a proven track record at UPS Customhouse Brokerage, excelling in conflict resolution and logistics coordination. Adept at data entry and CRM software, I enhanced customer satisfaction scores and optimized operational processes. Committed to continuous improvement and effective team collaboration, I thrive in fast-paced environments.
Overview
22
22
years of professional experience
Work History
POA Coordinator
UPS Customhouse Brokerage
09.2018 - Current
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
CBR I
UPS Customhouse Brokerage
08.2017 - 09.2018
- Provided professional services and support in a dynamic work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
Assembler
Emerson Electric
07.2015 - 08.2017
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Followed outlined specifications to implement assembly plans.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Connected cables, tubes, and wiring according to specifications.
- Tested finished products to perform quality assurance and identify discrepancies.
- Collaborated with team members to improve production processes and maintain quality standards.
Claims Supervisor
Walmart
11.2003 - 12.2014
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Cultivated productive relationships with stakeholders, facilitating claims lifecycle.
- Optimized case management with establishment of best practices.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Determined proper course of action for claims processing.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Interacted with Social Security Administration and other entities for timely processing and delivery of quality customer service and results.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Gathered sensitive information to update customer profiles and help with appeals process.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Designed and maintained financial models to identify and measure risks.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Education
High School Diploma -
Aiken High School
Aiken, SC05-2004
Skills
- Adaptability and flexibility
- Multitasking and organization
- CRM software
- Verbal and written communication
- Task prioritization
- Conflict resolution
- Logistics coordination
- Customer service
- Relationship building
- Client coordination
- Point of contact
- MS office
- Problem-solving
- Time management
- Data entry
- Team collaboration
Timeline
POA Coordinator
UPS Customhouse Brokerage
09.2018 - Current
CBR I
UPS Customhouse Brokerage
08.2017 - 09.2018
Assembler
Emerson Electric
07.2015 - 08.2017
Claims Supervisor
Walmart
11.2003 - 12.2014
High School Diploma -
Aiken High School