Sarah Mackey
Fountain Inn
Summary
Dedicated Certified Medical Assistant with expertise in dermatology and a focus on leadership and patient-centered care. Improved operational efficiency and patient satisfaction through effective communication and innovative problem-solving. Skilled in electronic health records management and committed to compliance.
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant, Phlebotomist
Epiphany Dermatology
Greenville
09.2021 - Current
- Collected and processed lab specimens, ensuring adherence to safety protocols and guidelines.
- Prepared treatment rooms and ensured equipment was sterile and ready for use.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Assisted with patient intake and updated medical records in electronic systems.
- Scheduled appointments and coordinated patient flow for efficient office operations.
- Managed inventory and ordering of medical supplies, ensuring adequate stock levels at all times.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Resolved patient concerns to maintain high satisfaction through knowledgeable and friendly service.
- Educated patients about medications, procedures and physician's instructions.
- Ensured timely processing of prescription submissions and refills by coordinating with pharmacies.
Directed management of specialty medications, optimizing care for patients. - Ensured compliance with federal regulations governing laboratory procedures. Clinical CLIA trained.
- Contributed to laser teams focused on discovering improvements in office operations and efficiency.
- Accomplished Rising Sun's program focused on developing leadership skills.
- Guided colleagues to enhance teamwork and communication as a preceptor.
Certified Medical Assistant, Certified Phlebotomy Technician
Allergic Disease and Asthma Center
Greenville
03.2017 - 10.2021
- Obtained vital signs and a detailed patient history
- Collected laboratory specimens for diagnostic testing to facilitate timely and accurate diagnostic testing
- Perform allergy prick skin testing and subcutaneous immunotherapy
- Educated patients on asthma management and allergy prevention strategies to empower self-care and improve health outcomes
- Documented patient results and billing information to ensure accurate record-keeping and support insurance claims
- Communicated effectively with patients to address concerns and provide support.
Certified Medical Assistant
Dermatology Associates P.A.
Greenville
09.2014 - 03.2017
- Supported doctors during minor procedures and surgeries, ensuring patient comfort and safety
- Document and discuss test results and pathology with patients
- Executed prior authorizations for medical services and biological approvals, facilitating timely patient care
- Prepared exam rooms for patient visits and gathered pertinent medical history
Education
Certified Medical Assistant, AAMA
Virginia College
Greenville, SC09-2014
Skills
- Phlebotomy and specimen collection
- Vital signs assessment
- Lab and diagnostic test ordering
- CPR and BLS certification
- Minor surgical procedures
- Clinical office operations
- Electronic health records management
- Transcription services
- HIPAA compliance
- CLIA certified
- Patient scheduling and coordination
- Inventory management
- Sterilization techniques
- Suture removal procedures
- Patient triage
- Patient-centered care
- Team leadership and collaboration
- Multitasking and organization skills
- Communication proficiency
- Problem-solving abilities
Timeline
Certified Medical Assistant, Phlebotomist
Epiphany Dermatology
09.2021 - Current
Certified Medical Assistant, Certified Phlebotomy Technician
Allergic Disease and Asthma Center
03.2017 - 10.2021
Certified Medical Assistant
Dermatology Associates P.A.
09.2014 - 03.2017
Certified Medical Assistant, AAMA
Virginia College