Sarah Riggins
Lexington
Summary
Results-driven Regional Practice Manager with a proven track record in schedule management, policy implementation, and staff development. Adept at enhancing team performance and operational efficiency.
Overview
10
10
years of professional experience
Work History
Regional Practice Manager
Upstream Rehabilitation
Columbia, SC
11.2021 - 05.2026
- Directed and managed patient care coordinator (PCC) floats, emphasizing performance management and professional development.
- Developed and implemented design schedules and payor tiering strategies to optimize operational efficiency.
- Assisted in coordinating clinic maintenance schedules. Supported verification of benefits processes. Managed authorization tasks effectively.
- Assisted in managing referral and document routing portal overflow to support timely processing. Helped maintain manager arrival rate threshold by coordinating tasks effectively. Provided support to ensure smooth operations within the team.
- Analyzed and reported on care intensity exceptions to enhance operational efficiency and patient outcomes.
- Assisted in developing communication strategies to enhance team collaboration. Supported educational initiatives by organizing workshops and training sessions. Contributed to project documentation to ensure clarity and understanding.
- Conducted audits of welcome calls to ensure compliance with quality standards.
- Delivered weekly updates to practice management staff, ensuring alignment on operational priorities.
- Communicated updates on administrative policies and procedures to clinic directors to ensure compliance and operational efficiency.
- Fostered a culture of accountability to enhance team performance and reliability.
- Coordinated assistance and coverage for regional personnel, fostering teamwork and resource sharing across locations.
Front Office Coordinator
Upstream Rehabilitation
Columbia, SC
06.2017 - 11.2021
- Coordinated front office operations, enhancing patient flow and appointment scheduling efficiency.
- Managed patient records using electronic health record systems, ensuring accuracy and confidentiality compliance.
- Developed and implemented office procedures that improved communication between staff and patients.
- Trained new employees on front office protocols, fostering a collaborative team environment.
- Oversaw inventory management of medical supplies, ensuring timely replenishment and cost-effectiveness.
- Collaborated with healthcare providers to optimize scheduling, increasing utilization of clinical resources.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
Physical Therapy Technician
Upstream Rehabilitation
Columbia, SC
06.2016 - 06.2017
- Assisted physical therapists with patient evaluations and treatment plans.
- Maintained and organized therapy equipment to ensure optimal functionality.
- Educated patients on exercises and proper techniques for rehabilitation.
- Trained new staff on operational protocols and safety procedures.
Education
High School Diploma -
Cardinal Newman High School
ColumbiaSkills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Policy implementation
- Policy and procedure development
- New hire training
- Staff development
Timeline
Regional Practice Manager
Upstream Rehabilitation
11.2021 - 05.2026
Front Office Coordinator
Upstream Rehabilitation
06.2017 - 11.2021
Physical Therapy Technician
Upstream Rehabilitation
06.2016 - 06.2017
High School Diploma -
Cardinal Newman High School