Sarah Wenger
Gray Court,SC
Summary
Innovative operations executive known for enhancing efficiency and reducing service times. Experienced in implementing strategic initiatives that align with business objectives, fostering team development, and maintaining exceptional customer service standards.
Overview
26
26
years of professional experience
Work History
Executive Director of Operations
Chick-fil-A
08.2023 - Current
- Oversaw daily operations, ensuring adherence to company policies and service quality standards.
- Streamlined operational workflows, enhancing efficiency and reducing service time in high-volume settings.
- Mentored team leaders, fostering leadership skills and promoting a culture of continuous improvement.
- Analyzed operational data to identify trends, informing strategic decisions for resource allocation.
- Spearheaded cost-reduction strategies while maintaining product quality and service excellence standards.
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Implemented performance metrics to track progress, identify areas for improvement, and guide team efforts toward achieving goals.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Sales Manager
Bin Time - Goal 3LLC
07.2020 - 05.2023
- Led sales initiatives, resulting in increased market share and customer engagement.
- Developed and implemented strategic sales plans aligned with business goals and market trends.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Analyzed sales data to identify growth opportunities and optimize pricing strategies.
- Managed Staff in areas of: Creating daily schedules and assignments,Conducting applicant interviews, Orientation for new hires, Employee paperwork, Team building
- Opening - Closing of business, Balancing safe and making deposits, Overseeing safety in the work place
- Managing inventory: Shipping and Receiving, Data entry, Product pricing, Placement and presentation of product
- Running Sales and Promotions: Photos for product promotion via Social Media
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
Nanny
Michelle Trimble
08.2017 - 06.2019
- Supervised daily activities, ensuring safety and engagement for children in care.
- Developed and implemented age-appropriate educational activities to promote learning.
- Collaborated with parents to establish routines that support children's growth and development.
- Administered first aid and medication as required, maintaining health and safety standards.
- Maintained open communication with parents regarding children's progress and well-being.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
Sales Associate
Little Me Boutique
02.2006 - 03.2007
- Provided exceptional customer service by assisting shoppers with inquiries and product selections.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
- Collaborated with team members to create visually appealing displays that enhanced shopping experience.
- Trained new staff on company policies, sales techniques, and product knowledge to ensure consistent service quality.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Key Holder
Sales Associate
Kohls Department Store
11.2000 - 12.2004
- Resolved customer complaints efficiently, maintaining a positive store atmosphere and reputation for service excellence.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Leveraged point-of-sale systems to process transactions accurately and streamline checkout procedures.
Education
High School Diploma -
Homeschool
Simpsonville, SCSkills
- Operations management
- Logistics management
- Workforce planning
- Facilities management
- Planning and execution
- Executive leadership
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
Timeline
Executive Director of Operations
Chick-fil-A
08.2023 - Current
Sales Manager
Bin Time - Goal 3LLC
07.2020 - 05.2023
Nanny
Michelle Trimble
08.2017 - 06.2019
Sales Associate
Little Me Boutique
02.2006 - 03.2007
Sales Associate
Kohls Department Store
11.2000 - 12.2004
High School Diploma -
Homeschool