Savannah knauer
Gaston
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. . Excellent communications skills and empathetic nature enabled achievement of positive outcomes.Committed to maintaining compliance with performance standards while securing confidential medical records.
Overview
4
4
years of professional experience
Work History
Patient Access Specialist
Prisma Health Richland
02.2024 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on filing, phone etiquette and other office duties.
Food Lion to Go Manager
Foodlion Grocery Store
04.2022 - 01.2023
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Supply Coordinator
Set Medical
01.2021 - 04.2022
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Identified and resolved discrepancies and errors in customer accounts.
- Verified Patient insurance to make sure they are eligible for medical supplies
- Helped patients decide what supplies were best for them.
Education
Associate of Applied Science - Nursing
Midlands Technical College
West Columbia, SC05-2026
Skills
- Data entry proficiency
- Performance standards compliance
- Insurance verification
- Exceptional communication
- Patient interviewing
- Health information obtainment
- Medical terminology
- Documentation accuracy
Timeline
Patient Access Specialist
Prisma Health Richland
02.2024 - Current
Food Lion to Go Manager
Foodlion Grocery Store
04.2022 - 01.2023
Supply Coordinator
Set Medical
01.2021 - 04.2022
Associate of Applied Science - Nursing
Midlands Technical College
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