Saviera Taylor
Florence
Summary
Highly skilled Representative with experience in sales, customer service, and account management. Strengths include relationship building, problem-solving ability, and effective communication skills. Previous work has resulted in improved client relationships, increased revenue, and successful conflict resolution.
Overview
7
7
years of professional experience
Work History
Pact Representative 1
Advocate Aurora Health Care
02.2025 - Current
- Managed appointment scheduling and answered phone inquiries to assist callers efficiently.
- Coordinated effective communication between medical staff and patients for seamless operations.
- Conducted insurance verification and processed claims with precision and attention to detail.
- Confirmed patient appointments a day prior, ensuring clarity regarding times and instructions.
- Processed medication requests promptly to support patient care continuity.
Customer Service Representative
Bank
Florence
05.2022 - 02.2025
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Set up and activated customer accounts.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Reviewed software code to Identify and resolve customer issues in software.
Retail Banker
Woodforest Bank
Florence
07.2021 - 05.2022
- Completed documentation for new accounts in alignment with bank policies and procedures.
- Identified and resolved complex client service issues to deliver exceptional customer service.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Customer Service Representative
Sykes Enterprises, Incorporated
Sumter
08.2019 - 03.2021
- Also educate them on how they could earn points/rewards on credit card as well.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Documented conversations with customers to track requests, problems and solutions.
Education
CMAA -
Professional Medical Training Center
Florence, SC04.2021
High School Diploma -
South Florence High School
Florence, SC06.2016
Some College -
Florence Darlington Technical College
Florence, SCSkills
- Appointment scheduling
- Insurance verification
- Attention to detail
- Effective communication
- Cash handling
- Phone etiquette
- Teller support
- Credit card processing
- Payment plans
- Active listening
- Credit limit adjustments
- Dispute resolution
Timeline
Pact Representative 1
Advocate Aurora Health Care
02.2025 - Current
Customer Service Representative
Bank
05.2022 - 02.2025
Retail Banker
Woodforest Bank
07.2021 - 05.2022
Customer Service Representative
Sykes Enterprises, Incorporated
08.2019 - 03.2021
CMAA -
Professional Medical Training Center
High School Diploma -
South Florence High School
Some College -
Florence Darlington Technical College