Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Sawyer Dodson

Columbia

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

3
3
years of professional experience

Work History

Server

Cracker Barrell Old Country Store
Greenville
09.2021 - 12.2024
  • Addressed complaints to kitchen staff and served replacement items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Trained new employees to perform duties.

Host

Cracker Barrell Old Country Store
Greenville
09.2021 - 12.2024
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Resolved customer service and food-related issues to maintain guest satisfaction.

Education

Bachelor of Science - Chemistry

University of South Carolina
Columbia, SC

Skills

  • Laboratory techniques
  • Data analysis
  • Chemical safety
  • Research methods
  • Critical thinking
  • Time management
  • Employee training
  • Customer service
  • Problem solving
  • Reliability
  • Tips Distribution
  • Attention to detail

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Server

Cracker Barrell Old Country Store
09.2021 - 12.2024

Host

Cracker Barrell Old Country Store
09.2021 - 12.2024

Bachelor of Science - Chemistry

University of South Carolina
Sawyer Dodson