Accomplished Operations Manager with a proven track record at A Plus Restoration, enhancing operational efficiency and customer satisfaction. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. Expert in project oversight and staff leadership, demonstrated by a $1.5 million profit increase. Fluent in Italian, showcasing exceptional cultural awareness and communication skills. Specializes in process improvements and effective resource coordination.
Overview
12
12
years of professional experience
Work History
Operations Manager
A Plus Restoration
04.2022 - Current
Evaluate projects and provide client estimates
Supervise and direct 12 operations staff keeping employees compliant with company policies, procedures, and safety protocols to maintain a secure working environment,
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services to meet deadlines.
Developed and maintained relationships with insurance companies, vendors, suppliers and clients.
Developed systems and procedures to improve operational quality and team efficiency. Implemented strategies to maximize customer satisfaction establishing clear communications channels and addressing concerns promptly.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Increased profit by $ 1.5 million by securing new projects and negotiating contracts
All software estimates, and 3-D photography
Licensed Master Home Inspector
Patriot Home Inspections / Owner And Operator
02.2018 - 06.2023
Assessed the overall condition of properties and reported health and safety risks to property owners. doors, windows, siding and other exterior components
Evaluated insulation levels, moisture levels and ventilation systems in residential homes. Examined decks, porches and balconies for structural soundness
Verified the condition of electrical systems, plumbing fixtures and HVAC equipment
Inspect foundations for signs of water damage or foundation settling
Documented findings in detailed reports that include photographs, diagrams, and summary containing conclusions from the inspection process.
Communicated effectively with clients regarding specific needs and concerns. Provided recommendations on how to best address identified problems.
Identified safety issues such as mold, asbestos or lead based paint hazards. Recommended additional tests when necessary to evaluate environmental factors such as radon gas or soil contamination
Licensed mold inspector, Licensed Master home inspector, licensed lead abatement
Railcar Electrition
Metro North Railroad
06.2012 - 06.2023
Responsible for annual and periodic inspection, electrical maintenance and repair of all passengers and locomotives using hand and power tools.
Facilitated all security cameras in passenger rail cars and locomotives
Resolved safety issues related to faulty wiring installation practices in a timely manner
Identified problems with electrical systems by observing operation, listening for problems and using test equipment such as multi-meters
Troubleshoot operations on complex industrial machinery requiring advanced knowledge of electricity
Responded quickly to emergency calls regarding electrical malfunctions