Scott Johnston
Spartanburg
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
13
13
years of professional experience
Work History
Store Manager
Cricket Wireless
Spartanburg
04.2021 - 01.2025
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Delegated work to staff, setting priorities and goals.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Planned special promotions or discounts based on market trends.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Identified opportunities for cost savings through waste reduction initiatives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Created weekly work schedules for store personnel.
- Monitored employee performance and identified performance gaps for corrective action.
- Formed and sustained strategic relationships with clients.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
- Developed relationships with suppliers to negotiate better prices.
Assistant Manager
T Mobileretailer
Spartanburg
02.2018 - 01.2020
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed business performance data and forecasted business results for upper management.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Proposed or approved modifications to project plans.
- Ensured compliance with safety regulations and company policies.
- Reviewed completed work to verify consistency, quality, and conformance.
- Coordinated with other departments to ensure smooth flow of operations.
Kitchen Manager
Longhorn Steakhouse
Spartanburg
04.2012 - 01.2018
- Ensured compliance with health and safety regulations.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
Education
Associate of Arts -
North Greenville
Tigerville, SC04-2000
High School Diploma -
James F. Byrnes
Spartanburg, SC05-1999
Skills
- Inventory management
- Sales forecasting
- Visual merchandising
- Cost reduction
- Shift checklists
- Supervision and training
- Team motivation
- Goal setting
- Cost control
- Scheduling
- Store opening and closing
- Business growth initiatives
- Budget management
- Cash management
- Employee reviews
- Sales expertise
- Training and mentoring
Timeline
Store Manager
Cricket Wireless
04.2021 - 01.2025
Assistant Manager
T Mobileretailer
02.2018 - 01.2020
Kitchen Manager
Longhorn Steakhouse
04.2012 - 01.2018
Associate of Arts -
North Greenville
High School Diploma -
James F. Byrnes