Sean Anderson
Inman
Summary
Dynamic professional with a proven track record, excelling in operations management and team development. Recognized for enhancing customer satisfaction and compliance management, while effectively training staff. Skilled in loan application evaluation and relationship building, driving operational excellence and fostering a collaborative work environment.
Results-driven management professional prepared for leadership roles in branch operations. Leveraged industry insights to streamline processes and improve customer experiences. Known for team collaboration and adaptability, delivering consistent results through effective communication and strategic planning.
Overview
13
13
years of professional experience
Work History
Assistant Branch Manager, Consumer Lender, CSR
Park National Bank
02.2017 - 03.2025
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Opened and managed diverse account types, including checking, savings, trust, estate, HSA, IRA, custodial, and business accounts, catering to a variety of customer needs.
- Guided clients through the account opening process, ensuring they understood the features and benefits of each account type.
- Assisted customers with inquiries related to consumer lending, providing information on loan options and application procedures.
Teller
CPM Federal Credit Union
04.2015 - 02.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Department Lead
Home Depot
08.2012 - 04.2015
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
Education
High School Diploma -
Chapman High School
Inman, SC05-2010
Skills
- Banking
- Operations management
- Business development
- Team development
- Compliance management
- Audit preparation
- Staff education and training
- Loan application evaluation
- Account management
- Relationship building and management
- Customer retention
- Documentation
- Multitasking
- Reliability
- Professionalism
Timeline
Assistant Branch Manager, Consumer Lender, CSR
Park National Bank
02.2017 - 03.2025
Teller
CPM Federal Credit Union
04.2015 - 02.2017
Department Lead
Home Depot
08.2012 - 04.2015
High School Diploma -
Chapman High School
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