Sean Leahey
North Charleston
Summary
Dynamic Patient Access Coordinator at Low Country Ent with exceptional interpersonal skills and a proven track record in enhancing patient satisfaction. Adept at managing electronic health records and insurance verification, I excel in fostering team collaboration and effective communication to streamline operations and improve patient engagement.
Overview
15
15
years of professional experience
Work History
Patient Access Coordinator
Low Country Ent
North Charleston
10.2024 - Current
- Managed patient registration and scheduling for diverse ENT services.
- Coordinated insurance verification and benefit explanation for patients.
- Assisted patients with completing necessary forms and documentation.
- Communicated effectively with medical staff regarding patient needs and inquiries.
- Maintained accurate patient records using electronic health record systems.
- Facilitated appointment reminders to enhance patient attendance rates.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
Store Manager
Vape FX
Charleston
03.2021 - 03.2023
- Managed daily store operations and ensured compliance with company policies.
- Monitored inventory levels and coordinated restocking processes effectively.
- Assisted customers with inquiries, ensuring a positive shopping experience for all.
- Analyzed sales trends to optimize product placement and enhance merchandising strategies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
Operations and Sales Coordinator
Palmetto Carriage
Charleston
08.2010 - 01.2021
- Managed and organized daily tour schedules to enhance operational efficiency.
- Created efficient seating arrangements on each carriage for timely guest accommodation.
- Checked in guests for tours, ensuring smooth transitions during loading and unloading.
- Specialized in sales and reservations to maximize customer engagement.
- Coordinated sales efforts to enhance customer engagement and satisfaction.
- Assisted in training new staff on sales protocols and customer service techniques.
- Collaborated with marketing team to plan seasonal campaigns and special events.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Guest Services Representative / Night Auditor
Hampton Inn
Charleston
05.2015 - 05.2017
- Facilitated seamless check-in and check-out for guests, ensuring compliance with audit procedures.
- Exhibited comprehensive knowledge of various hotel room types available to guests.
- Demonstrated proficiency in communicating packages, promotions, and amenities offered to enhance guest experience.
- Provided information about hotel amenities and local attractions.
- Resolved guest inquiries and complaints promptly and professionally.
- Coordinated with housekeeping to ensure timely room availability.
- Processed room reservations using property management systems.
Education
Trident Technical College - Hospitality & Tourism Management
Trident Technical College
Charleston, SC12.2018
Skills
- Interpersonal skills
- Adaptability
- Team collaboration
- Patience and understanding
- Effective communication
- Active listening
Timeline
Patient Access Coordinator
Low Country Ent
10.2024 - Current
Store Manager
Vape FX
03.2021 - 03.2023
Guest Services Representative / Night Auditor
Hampton Inn
05.2015 - 05.2017
Operations and Sales Coordinator
Palmetto Carriage
08.2010 - 01.2021
Trident Technical College - Hospitality & Tourism Management
Trident Technical College