Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sebastian Seger

Rock Hill

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. The residents will be the first to exclaim how it is always wonderful to see the smiling face walk up to their table and greet them, even in a high pressure environment, I always make sure to smile and not let the stress seep through.

Overview

4
4
years of professional experience

Work History

Shift Manager/Key Holder

Dunkin' Donuts
08.2024 - Current
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Exercised composure under pressure and in escalated customer service scenarios.

Residential Server

ACTS Retirement-Life Community
06.2022 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Understood why residents were upset and worked to fix it efficiently

Lead Busser

Texas Roadhouse
07.2021 - 01.2022
  • Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
  • Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
  • Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
  • Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.

Education

Fine Arts

York Technical College
Rock Hill, SC
05-2026

Skills

  • Store maintenance
  • Effective leadership
  • Employee motivation
  • Team management
  • Team leadership
  • Multitasking and prioritizing
  • Time management
  • Problem-solving

Accomplishments

Became a published artist (by proxy.) at eighteen and published again at nineteen (Again by proxy.)

Timeline

Shift Manager/Key Holder

Dunkin' Donuts
08.2024 - Current

Residential Server

ACTS Retirement-Life Community
06.2022 - 08.2024

Lead Busser

Texas Roadhouse
07.2021 - 01.2022

Fine Arts

York Technical College

Similar Profiles

CREATE PROFILE
Sebastian Seger