Selena Mcateer
North Myrtle Beach,sc
Summary
Enthusiastic, hard working, multi lingual, fast paced, eager to learn, excellent people person
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Spinnaker Resorts
10.2024 - 11.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Analyzed service metrics to identify trends and implement targeted improvements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Front Desk Agent
Comfort Inn at the Park
06.2023 - 09.2024
- I work at the front desk and I assist with the check in/check out process with guests. I, also, am responsible for answering the phones, taking care of reservations, handling any complaints the guest may have during or post stay, keeping up on work orders that need to be done on the property, talking directly with the housekeeping manager on any requests for service the guests have, telling the manager about any stay over or late check out we are going to have, keep up the appearance of the front lobby area to ensure a pleasant look when the guests are in the hotel, keep the business center and the gift shop in order and welcoming, keep up with CLC, talk to the 3rd parties customer support on any issues with the reservations of the 3rd parties, check on the booking websites about any requests the guest have prior to arrival.
CSR - Customer Service Representative
Alight Solutions
05.2022 - 05.2023
- Went thru two Open Enrollments with two clients as a CCR. In January, I transitioned to another client for ongoing support. I assisted employees with their Health and Welfare benefits. I assisted in our group chats on answering questions other agents may have on their calls. The company downsized and they let go many of us, which I was on of them due to level I was on vs others who have been there longer.
Customer Service Representative
Alorica
01.2019 - 05.2022
- Started out as a customer service representative and later transitioned into a SME (subject matter expert) then to a trainer. I left the company due to the fact the client I was aligned with pulled out of the company and they didn't have any other positions for us.
Call Center Representative/Customer Service
Conduent
09.2019 - 12.2019
- I worked for a health care client that was an outbound call group for Medicare Part B members! Reason for me leaving is because I moved here to Las Vegas.
Engagement Specialist
STARTEK
01.2017 - 08.2019
- Answering phones, make payments, assist members and advised them of correct information. I have worked on three clients, one was telecommunications, one was health insurance, and one was educational. I have been floor support for agents, part of the escalation team, trainer assistant. I, won directors all-star for top in client over three times. Reason for leaving was when I moved from Myrtle Beach.
Manager
Subway
10.2012 - 01.2017
- I started as a crew member then went to assistant manager then general manager! I assisted customers, took payments, truck orders, inventories, payroll.
Education
High school or equivalent -
Lancaster High School
Lancaster, SC06.1999
Skills
- Telecommunication
- Front Desk
- Cold Calling
- Guest Services
- Leadership
- Customer service
- Front desk
- Guest services
- Hotel experience
- Communication skills
- Call center
- Cold calling
- Typing
- Computer skills
- Conflict resolution
- Customer relationship management
- Call escalation handling
Timeline
Customer Service Representative
Spinnaker Resorts
10.2024 - 11.2025
Front Desk Agent
Comfort Inn at the Park
06.2023 - 09.2024
CSR - Customer Service Representative
Alight Solutions
05.2022 - 05.2023
Call Center Representative/Customer Service
Conduent
09.2019 - 12.2019
Customer Service Representative
Alorica
01.2019 - 05.2022
Engagement Specialist
STARTEK
01.2017 - 08.2019
Manager
Subway
10.2012 - 01.2017
High school or equivalent -
Lancaster High School
Section name
Authorized to work in the US for any employer