Selwyn Edmond
Victoria
Summary
Proven leader with a track record of enhancing operational efficiency and fostering client relationships at Hunt, Deltel & Co. Ltd. Expert in Quality Management and skilled in building dynamic teams. Achieved significant improvements in customer satisfaction and operational productivity, demonstrating exceptional problem-solving and bilingual communication abilities. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as outstanding customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
30
30
years of professional experience
Work History
Consular-officer
Spanish Government
01.1998 - Current
- Built strong relationships with host country counterparts, fostering cooperation in addressing shared challenges such as human trafficking or international crime prevention efforts.
- Collaborated with interagency partners for effective coordination on consular matters, resulting in improved service delivery.
- Played an integral role in coordinating evacuation efforts for US citizens during natural disasters or political unrest situations.
- Developed expertise in immigration law, staying current on policy changes and applying this knowledge to complex cases.
- Assisted travelers in applying for new or emergency passports.
- Assisted families in navigating the repatriation process for deceased loved ones, demonstrating compassion and professionalism throughout a difficult time.
- Ensured compliance with established protocols when handling sensitive information or classified materials related to consular matters.
- Maintained detailed records of all consular cases, ensuring data integrity for future reference or reporting purposes.
- Participated in ongoing professional development opportunities, continuously enhancing skills relevant to the role of Consular Officer.
- Supported the organization and execution of high-level diplomatic visits, contributing to the success of international events and engagements.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Taught in-house employees strategies for successful internal and external communications.
- Strengthened security measures by conducting thorough background checks on visa applicants to mitigate potential risks.
- Improved overall customer satisfaction levels by delivering prompt resolutions to inquiries regarding consular services from both American citizens and foreign nationals.
- Verified document information and applications.
General Manager and Director
Seaward Co Ltd
07.2019 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Company Representative
Inpesca SA
01.2019 - 06.2019
- Represented organization to customers, public, government officials and other external sources. Developed key and valued relationships with customers, public, government officials and other external sources by resolving issues quickly and implementing [Type] process.
- Coordinated closely with shipping and logistics departments to ensure timely delivery of orders, minimizing delays or disruptions for customers.
- Strengthened relationships with key accounts through regular communication and personalized service.
- Represented the company at industry events, networking with potential clients and partners for business growth opportunities.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Drafted and edited content for organizational publications, employee newsletters, and stockholders' reports
General Manager - Agency Operations
Hunt, Deltel & Co. Ltd
05.2014 - 01.2019
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Agency Manager
Hunt, Deltel & Co. Ltd
05.2005 - 04.2014
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Optimized resource allocation by monitoring agent productivity levels and adjusting staffing as needed for maximum efficiency.
- Approved staff hiring, termination, promotions and department transfers.
- Led monthly team meetings to review performance metrics, address challenges, and celebrate successes as a cohesive unit.
- Managed a diverse portfolio of clients, ensuring personalized service and appropriate coverage based on individual needs.
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Continuously sought opportunities for professional development through training courses, seminars, and industry conferences, ensuring an up-to-date knowledge base.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated contracts with carriers for competitive pricing structures that attracted new clientele while retaining existing customers.
- Streamlined internal processes to improve overall efficiency and reduce operating costs for the agency.
- Fostered strong relationships with community partners, participating in local events to increase brand awareness and promote the agency''s commitment to customer satisfaction.
- Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
Assistant ISO Quality Management System
Hunt, Deltel & Co. Ltd
02.2003 - 04.2007
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Developed and deployed production control plans and created work instructions and procedures.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Agency Manager
Hunt, Deltel & Co. Ltd
05.2003 - 04.2005
- Developed comprehensive business plans to outline key objectives, strategies, and performance metrics for agency success.
- Negotiated favorable contracts with vendors and suppliers, reducing operational costs without compromising quality or service delivery.
- Streamlined operations for increased efficiency with the introduction of an updated customer relationship management system.
- Strengthened interdepartmental communication by organizing regular meetings, encouraging open dialogue between team members to share ideas, challenges, and successes.
- Measured agency performance against established goals and KPIs, utilizing data-driven insights to identify opportunities for improvement and drive business results.
- Achieved agency growth by identifying new business opportunities and developing strategic partnerships.
- Championed continuous improvement initiatives within the agency, promoting a culture of innovation and adaptability in response to industry changes.
- Managed a diverse team of agents, ensuring adherence to company policies and procedures while maintaining high levels of motivation.
- Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Boarding Officer
Hunt, Deltel & Co. Ltd
12.1994 - 04.2003
- Implemented effective record-keeping systems for maintaining accurate track of all boarding activities and related documentation.
- Assisted in the development of cost-effective strategies for vessel operations, optimizing resource utilization.
- Assisted passengers at ticket counter and gate areas by checking baggage, issuing tickets, assigning seats and booking alternative flights.
- Conducted thorough inspections of vessels, ensuring compliance with international maritime regulations and standards.
- Collaborated with customs officials to expedite cargo clearance, reducing overall turnaround time.
- Enhanced boarding operations by establishing efficient communication channels with shipmasters and agents.
- Strengthened client relationships by addressing their concerns promptly and offering practical solutions that met their needs effectively.
- Coordinated smoothly with local authorities regarding immigration clearances for foreign crew members, avoiding unnecessary delays in the process.
- Developed standard operating procedures for boarding activities, setting clear expectations and guidelines for the team''s performance.
- Facilitated timely resolution of disputes between crew members and ship owners through mediation, fostering harmonious working relationships.
- Provided comprehensive logistical support to vessels during their port stay, ensuring seamless operations.
Education
Diploma - Port Operations
Kent University UK
United Kingdom08.2013
High School Diploma -
Modern School
India05.1994
High School Diploma -
State School
Seychelles07.1993
Skills
- Quality Management
- Verbal and written communication
- Labor Cost Controls
- Team training and development
- Recruitment
- Motivation
- Operations Management
- Effective leader
- Organizational Development
- Administrative Skills
- Time Management
- Customer Relationship Management
- Customer Relations
- Relationship Building
- Leadership and team building
- Account Management
- Problem Resolution
- Client Relations
- Business Administration
- Bilingual
- Total Quality Management
- Sound Judgment
- Risk Mitigation
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Achieved [Result] through effectively helping with [Task].
Affiliations
- Seychelles Sports Fishing Club
- Seychelles Yacht Club
Additional Information
More on me
Languages
Creole
Native language
English
Proficient
C2
French
Advanced
C1
Spanish
Proficient
C2
Timeline
General Manager and Director
Seaward Co Ltd
07.2019 - Current
Company Representative
Inpesca SA
01.2019 - 06.2019
General Manager - Agency Operations
Hunt, Deltel & Co. Ltd
05.2014 - 01.2019
Agency Manager
Hunt, Deltel & Co. Ltd
05.2005 - 04.2014
Assistant Agency Manager
Hunt, Deltel & Co. Ltd
05.2003 - 04.2005
Assistant ISO Quality Management System
Hunt, Deltel & Co. Ltd
02.2003 - 04.2007
Consular-officer
Spanish Government
01.1998 - Current
Boarding Officer
Hunt, Deltel & Co. Ltd
12.1994 - 04.2003
Diploma - Port Operations
Kent University UK
High School Diploma -
Modern School
High School Diploma -
State School
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