Semone Williams
Summerville
Summary
Detail-oriented professional with a strong background in team supervision and employee training. Skilled in time management and maintaining high standards of customer service, ensuring operational efficiency, and fostering a positive work environment.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Membership Sales Ambassador
BJ's Wholesale
Summerville
03.2024 - Current
- Addressed customer inquiries and resolved issues effectively and promptly.
- Maintained cleanliness in the sales area to ensure a welcoming environment.
- Assisted customers in finding the right products for their needs.
- Explained current promotions and discounts to customers.
- Supported other departments within the organization as needed.
- Maintained accurate records of all sales activities and transactions.
- Provided feedback to store management regarding customer service issues.
- Developed relationships with existing customers to encourage repeat business.
- Performed cashier duties when necessary.
- Engaged with customers to identify their preferences and needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
- Engaged customers to promote membership benefits and product offerings.
Shift Leader
McDonald's
Summerville
07.2019 - 09.2023
- Trained new employees on customer service and operational procedures.
- Managed inventory levels and stock replenishment for food and supplies.
- Supervised team members during busy shifts to ensure efficient operations.
- Implemented health and safety practices for food handling and preparation.
- Assisted customers with orders, ensuring satisfaction and quick service.
- Monitored kitchen operations to maintain quality standards and cleanliness.
- Resolved customer complaints promptly to enhance overall dining experience.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Checked orders for quality and completeness.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Implemented strategies to increase sales and improve service quality.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored temperatures of prepared food and cold-storage areas.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Customer Service Associate
Walgreens
Summerville
04.2021 - 10.2021
- Assisted customers with product selection and inquiries effectively.
- Managed inventory levels and restocked shelves regularly.
- Educated customers on promotions, products, and services offered.
- Resolved customer complaints and issues promptly and professionally.
- Collaborated with team members to enhance customer service quality.
- Maintained a clean and organized store environment consistently.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Handled cash register operations accurately during peak times.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current sales promotions and new product releases.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Developed relationships with key clients through regular contact and follow-up communication.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
Associate of Science - Nursing
Trident Technical College
Charleston, South Carolina, SC05-2026
Associate of Science - Science
Trident Technical College
Charleston, South Carolina, SC04-2024
High School Diploma -
Summerville High School
Summerville, SC01-2020
Skills
- Patient care
- Clinical techniques
- Customer service
- Inventory management
- Effective communication
- Team collaboration
- Communication skills
- Time management
- Conflict resolution
- Infection prevention
- Blood glucose monitoring
- Specimen collection
- Health monitoring
- Data collection
- Sterilization techniques
- Infection control standards
- Patient hygiene management
- Patient mobility training
- Basic nursing care
- Blood glucose testing
- Adaptable
- Feeding assistance
- Catheter care
- Safety protocols
- Patient advocacy
- Bed preparation
- Professional bedside manner
- Compassionate care
- Basic life support
- CPR certification
- Patient positioning
- Vitals documentation
- Restocking supplies
- Body mechanics knowledge
- Vital signs monitoring
- Monitor vitals
- Professional demeanor
- Observation documentation
- Patient bathing
- Injury prevention
- Therapeutic techniques
- Medication administration
- Medical documentation
- Patient monitoring
- IV setup
- Task prioritization
- Patient assessments
Languages
English
Full Professional
Certification
BLS
Timeline
Membership Sales Ambassador
BJ's Wholesale
03.2024 - Current
Customer Service Associate
Walgreens
04.2021 - 10.2021
Shift Leader
McDonald's
07.2019 - 09.2023
Associate of Science - Nursing
Trident Technical College
Associate of Science - Science
Trident Technical College
High School Diploma -
Summerville High School