Senovia Barnes
Warrenville
Summary
- Seeking a position where I can utilize my extensive experience in Training Development, Recruiting and Customer Service Management to drive successful outcomes
- Over 7 yrs experience in Training Development and Recruiting
- Have the knowledge and skills to work in a remote or office setting
- Experienced in Microsoft Word, Excel, Office Suite, Google Docs
- Proficient in MS Office Microsoft 365
Methodical and well-coordinated administrative professional well-versed in recruitment strategies. Comfortable multitasking in fast-paced, deadline-driven environments. Proficient in organizing schedules and paperwork.
Overview
18
18
years of professional experience
Work History
Correctional Officer III
Aiken County Detention Center
Aiken
02.2024 - Current
- Maintaining security and order within correctional facilities such as prisons, jails, and detention centers
- Ensuring the safety of both staff and inmates while enforcing rules, regulations, and protocols
- Supervising the daily activities of inmates, ensuring that inmates obey the rules
- Searching inmates and their living quarters for contraband, such as weapons and drugs
- Inspecting prison facilities to ensure safety and security standards
- Generating incident reports
- Providing assistance during counseling and trial schedules
- Offering counseling to offenders
- Helping convicts with rehabilitation
Community Supervision Officer
Department Of Community Supervision
Augusta
07.2023 - 01.2024
- Managed a mixed case load of probation and parolees, developing comprehensive and individualized supervision for over 349 male and female defendants
- Performed field visits for residence verification, curfew, and supervisee compliance in the community
- Created case plans and performed risk assessments that directly addressed primary risk factors contributing to persistent criminal behavior
- Identified current offenders in custody by placing holds, preparing warrants, petitions, and waivers to be prepared for court counsel
- Visited defendants in jail to perform jail interviews, present waivers, medical checklist, and petitions to appear in court
- Testified in court during revocation hearings to address new offenses, technical violations, and supervision compliance
Master Facilitator
TSI/ CXBPO
Augusta
08.2017 - 06.2023
- Responsible for new hire development and recruitment
- Delivered training and educational programs
- Implemented a broad range of principles, theories, and concepts in applicable discipline
- Assessed curriculum improvement opportunities, reviewed and edited training criteria and made recommendations
- Understood the correlation between learning and driving performance for all new hires trained regarding performance
Resolution Supervisor /Quality Assurance Lead
Convergent Outsourcing
Augusta
06.2013 - 08.2017
- Handled escalated calls
- Ensured first call resolution with all clients
- Provided technical and procedural answers internally and internationally to clients
- Assist with the development of policies and procedures for the company
- Scored and monitor 6 calls per agent weekly
- Trained, deployed, and supported training agents-ready for production floor
- Responsible for delivering and tracking training accomplishments for over 150 personnel
- Handled billing issues /sales credit discrepancies in a timely manner
Certified Shift Manager
McDonalds
Martinez
11.2011 - 02.2013
- Processed weekly payroll
- Interviewed and hired workers for multiple shifts
- Conducted inventory control
- Facilitated training and development to employees
Split Case Picker
CVS Distribution Center
North Augusta
06.2007 - 10.2010
- Assorted items in chronological order
- Checked for accuracy for all incoming items
- Placed all accurate items in assigned totes
- Ensured all items were distributed to assembly line
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Phoenix, AZ04.2023
Associate of Science - Business Composition
Augusta Technical Institute
Augusta, GA01.2003
Diploma -
Cross Creek High School
Augusta, GA01.2000
Skills
- Operational Management
- Talent acquisition
- Employee onboarding
- Regulatory compliance
- Employee training
- Interviewing techniques
- Performance Management
- Training and Development
Timeline
Correctional Officer III
Aiken County Detention Center
02.2024 - Current
Community Supervision Officer
Department Of Community Supervision
07.2023 - 01.2024
Master Facilitator
TSI/ CXBPO
08.2017 - 06.2023
Resolution Supervisor /Quality Assurance Lead
Convergent Outsourcing
06.2013 - 08.2017
Certified Shift Manager
McDonalds
11.2011 - 02.2013
Split Case Picker
CVS Distribution Center
06.2007 - 10.2010
Bachelor of Science - Criminal Justice
University of Phoenix
Associate of Science - Business Composition
Augusta Technical Institute
Diploma -
Cross Creek High School
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