Sequoia Lewis
Loris,SC
Summary
Dedicated Direct Support Professional with expertise in personalized care planning, client advocacy, and behavioral management. Committed to enhancing the quality of life for individuals with disabilities through clear communication and collaborative teamwork.
Overview
14
14
years of professional experience
Work History
Direct Support Professional
Ability Beyond Barriers
12.2019 - Current
- Supported individuals with disabilities in daily living activities and personal care.
- Developed personalized care plans to address unique needs and goals of clients.
- Facilitated therapeutic activities to enhance social skills and community integration.
- Monitored client progress and reported changes to the support team for adjustments.
- Trained new staff on client care protocols, ensuring adherence to best practices.
- Collaborated with multidisciplinary teams to coordinate comprehensive care services.
- Advocated for client rights and needs, fostering a supportive and inclusive environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
Customer Service Representative
Cricket Wireless
03.2012 - 08.2018
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Assisted customers in selecting products and services tailored to their needs and preferences.
- Trained new team members on company policies, procedures, and customer service best practices.
- Streamlined processes for handling customer complaints, improving resolution time significantly.
- Implemented feedback mechanisms to gather insights on service improvement opportunities from customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Provided product knowledge and troubleshooting support for wireless devices, ensuring accurate information delivery.
Education
High School Diploma -
South Columbus High School
Tabor City, NC06-2007
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Behavioral management
- Client documentation
- Decision-making support
- Relationship building
- Direct patient care
- Team collaboration
- Social skills development
- Multitasking and organization
- Client advocacy
- Conflict resolution
- Life skills training
- Record keeping
- Fast learner
- Attentive to people
- Certified in CPR/AED
- CPR/AED
- Decision-making
- Clear communication
Timeline
Direct Support Professional
Ability Beyond Barriers
12.2019 - Current
Customer Service Representative
Cricket Wireless
03.2012 - 08.2018
High School Diploma -
South Columbus High School