Serena Hughes

Bussed and reset tables to keep dining room and work areas clean.

• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Served food and beverages promptly with focused attention to customer needs.
• Processed orders and sent to kitchen employees for preparation.
• Answered customers' questions, recommended items, and recorded order information.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

• Contributed to team success by completing jobs quickly and accurately.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Maintained productive, efficient approach to all tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Operated register to process payments and collect cash payment for order totals.
• Worked different stations to provide optimal coverage and meet production goals.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Assisted customers in selecting merchandise best suited to needs.

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Worked front counter, drive-thru and other areas.
• Collaborated with team members to complete orders.
• Assisted other team members to achieve goals.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Operated cash register to ring up final bill and process various forms of payment.
• Took orders, prepared meals, and collected payments.
• Stocked shelves to organize aisles in assigned department.
• Prepared products following restaurant, health, and safety standards and procedures.
• Worked well with teammates and accepted coaching from management team.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Became familiar with products to answer questions and make suggestions.

• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Investigated and resolved customer inquiries and complaints quickly.
• Trained new personnel regarding company operations, policies and services.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Identified and resolved discrepancies and errors in customer accounts.

• Responded to customer requests for products, services, and company information.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Implemented and developed customer service training processes.
• Educated customers about billing, payment processing and support policies and procedures.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Maintained up-to-date knowledge of product and service changes.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Sought ways to improve processes and services provided.

• Negotiated with account holders to devise repayment plans and minimize collections receivables.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Maintained high volume of calls and met demands of busy and productive group.
• Processed payments and applied to customer balances.
• Counseled debtors on payment options and arranged installment agreements.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated to collect balance in full.