Sergio A Palacios

• Responsible for total store operations including taking care of our guests, sales forecasting, ordering, inventories, merchandising, scheduling and controlling shrink.
• Work with Department Managers and Assistant Store Managers to ensure that all key operational processes and merchandising plans are consistently executed.
• Drive success by analyzing sales reports, P&L reports, merchandising guides and execute all action plans.
• Establish and maintain open effective lines of communication with all team members and upper management, ensuring transparency at all levels.
• Train, motivate, develop and coach Assistant Store Managers and over 70 team members to optimize operations and increase retention..
• Maintained inventory accuracy through regular stock assessments and organization.
• Supported team members in executing promotional displays and merchandising strategies.
• Engaged with customers to provide assistance and resolve inquiries effectively.

• Oversee activities of warehouse operations including shipping, receiving, inventory, training, schedule of staff based on volume, train forklift drivers, administers practical tests and certification.
• Audit documentation to ensure it is completed which certifies completion o f inventory checks, quality inspections, sanitation requirements.
• Actively Mentor, coach and hold accountable warehouse team members as it relates to safety, quality, productivity, continuous improvement and team harmony.
• Monitored fleet of automated forklifts (LGV), equipment maintenance schedules to ensure operational readiness and reduce downtime.
• Communicate with the E80 team to troubleshoot LGV operations.

Responsible for entire store operations. Responsible for over 60 team members.

• Manager - Responsible for total store operations, the training and development of over 80 associates.
• Supervisor - Responsible for the operation of 17 stores in Georgia and South Carolina.. Developed training programs to improve employee efficiency and retention.
• Research and Develop Analyst - Focus on poor performing stores and develop action plans including training programs to turn stores to be profitable and successful.
• Warehouse Project Leader - Maintain proper inventory levels, product selection organization, shipping and receiving training and developing of team members. Oversaw budgeting processes, ensuring alignment with organizational financial goals and standards.
• Divisional Trainers - Responsible for the training and development of the Jacksonville FL division and North Carolina Division.