Seth Mahaffey
Liberty
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maintaining customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
03.2021 - Current
- Maximized customer retention through excellent customer service and creating individualized experiences.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached partners in producing quality beverages, customers service, and creating warm and welcoming environment.
- Completed point of sale opening and closing procedures.
- Successfully competed against quarterly sales goals. Posted and communicated progress towards goals with team weekly.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Line Cook
Tropical Grill
03.2019 - 02.2021
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Grilled meats and seafood to customer specifications.
Kitchen Manager
Stoney's BBQ
02.2017 - 06.2018
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Education
Culinary Arts
Greenville Technical College
Greenville, SC12-2020
Skills
- Operational budgeting
- Promotional planning
- Store operations oversight
- Staff management
- Team development
- Root-cause analysis
- Delegating work
- Budgeting and cost control
- Verbal and written communication
- Customer service
Certification
ServSafe Manager's Food Safe Certification
Timeline
Store Manager
Starbucks
03.2021 - Current
Line Cook
Tropical Grill
03.2019 - 02.2021
Kitchen Manager
Stoney's BBQ
02.2017 - 06.2018
Culinary Arts
Greenville Technical College
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