ShaDiamond Tisdale
Effingham
Summary
Results-driven professional with experience in customer service and personal assistance. Skilled in conflict resolution, communication, and maintaining high standards of care. Eager to contribute to a team-oriented environment that prioritizes client satisfaction.
Overview
7
7
years of professional experience
Work History
Personal Care Assistant
All Quality
Lake City
10.2024 - Current
- Assisted clients with daily living activities and personal hygiene tasks.
- Provided companionship and emotional support to enhance client well-being.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Auto Loan Specialist
Teleperformance
Remote
12.2020 - 09.2024
- Communicated with clients to gather necessary documentation.
- Resolved client inquiries regarding loan status and requirements.
- Verified all documents provided by applicants for accuracy and completeness.
- Coordinated with other departments within the organization regarding loan applications, approvals, and rejections.
- Collected payments from borrowers on past due accounts and worked out payment plans when needed.
Call Center Representative
Dynata
Remote
03.2018 - 11.2020
- Assisted customers with inquiries and resolved issues promptly.
- Handled high call volumes while maintaining professionalism and patience.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
High School Diploma -
West Florence High
Florence, SC06-2020
Skills
- Assistance with daily living
- Client documentation management
- Conflict resolution strategies
- Time management techniques
- Problem solving
- Data entry
- Communication
- Multitasking Abilities
References
References available upon request.
Timeline
Personal Care Assistant
All Quality
10.2024 - Current
Auto Loan Specialist
Teleperformance
12.2020 - 09.2024
Call Center Representative
Dynata
03.2018 - 11.2020
High School Diploma -
West Florence High
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