Shagaria Morris
Irmo
Summary
Dedicated professional with a clean driving record and a safety-focused approach, honed at Richland School District Two. Proven ability to conduct thorough pre-trip inspections and maintain passenger comfort. Recognized for resolving customer issues effectively, enhancing satisfaction, and ensuring timely transportation. Strong interpersonal skills complemented by a commitment to excellence in service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bus Driver
Richland School District Two
01.2023 - 11.2024
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Conducted pre-trip inspections of bus for safe operation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Customer Service Representative
Blue Cross & Blue Shield of SC
10.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Shuttle Driver
Southern Shuttles
04.2020 - 04.2021
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Bus Driver
District 5
08.2018 - 03.2020
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
Shift Leader
Five Guys Burger And Fries
02.2015 - 02.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Irmo
Irmo05-2012
Skills
- Clean driving record
- Safety-focused
- Weather condition driving
- Pre-trip inspections
Accomplishments
- Supervised team of 10/15 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved real estate license by completing Real Estate School with accuracy and efficiency.
Certification
- Licensed real estate - 1 year
- Licensed CDL class B - 7 years
Timeline
Bus Driver
Richland School District Two
01.2023 - 11.2024
Customer Service Representative
Blue Cross & Blue Shield of SC
10.2021 - 03.2022
Shuttle Driver
Southern Shuttles
04.2020 - 04.2021
Bus Driver
District 5
08.2018 - 03.2020
Shift Leader
Five Guys Burger And Fries
02.2015 - 02.2018
High School Diploma -
Irmo
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