Shahidah Hall
Fort Mill
Summary
Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent the field and support of desktop applications.
Overview
8
8
years of professional experience
Work History
Campaign support Specialist
Townsquare Media
Charlotte
03.2024 - Current
- Developed and executed successful digital campaigns to increase brand awareness and website traffic
- Utilized SEO strategies to optimize website and increased organic search visibility
- Organized and analyzed data and marketing results
- Social media marketing and management
- Discussed ranking and reporting with clients
- Assisting clients with getting verified on google with their business
- High inbound and outbound call volume
- 60+ task completed weekly.
Server
Texas Roadhouse Restaurant
Rock Hill
10.2023 - 03.2024
- Served food and beverages to patrons and immediately remedied issues with orders.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Sales Representative
Spectrum business
Charlotte
09.2022 - 08.2023
- Provided efficient customer service to 100+ clients weekly and assisted in all aspects of product offerings and services
- Suggested suitable products to clients based on requirements
- Used different sale tactics to reach my targeted goal
- 200+ outbound calls daily
- Set up call back and appointments
- Used Microsoft and WebEx to conduct meetings and communicate with other co workers, and supervisors
- Set up instillation appointments.
Server
Papa Docs Shore Club
Fort Mill
05.2022 - 08.2022
- Served food and beverages to patrons and immediately remedied issues with orders.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
Server
Captin Steve’s
Fort Mill
10.2019 - 11.2021
- Served food and beverages to patrons and immediately remedied issues with orders.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Upheld high standards of sanitation in accordance with health department regulations.
Hooters Girl
Hooters
Charlotte
08.2017 - 02.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed routine maintenance and repair.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
High School Diploma -
Northwestern High School
Rock Hill, SC06.2017
Skills
- Call center (5 years)
- PeopleSoft
- Medical coding
- Outbound sales
- Medical Billing
- SEO
- Financial services
- Microsoft Office
- Cold calling
- Marketing
- Analysis skills
- Microsoft Excel
- Organizational skills
- Communication skills
- English
- Search Engine Optimization (SEO)
- Digital Marketing
- Certifications and Licenses
- Driver's License
- Personal hygiene
- Table setting
- POS system operation
- Cleanliness
- Order taking
- Organization
- Up-selling techniques
- Food allergy awareness
- Food preparation
- Food presentation
Timeline
Campaign support Specialist
Townsquare Media
03.2024 - Current
Server
Texas Roadhouse Restaurant
10.2023 - 03.2024
Sales Representative
Spectrum business
09.2022 - 08.2023
Server
Papa Docs Shore Club
05.2022 - 08.2022
Server
Captin Steve’s
10.2019 - 11.2021
Hooters Girl
Hooters
08.2017 - 02.2019
High School Diploma -
Northwestern High School