Cordestria Longshore
Greenville
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Patient Care Technician
Right At Home Health Care
Greenville
12.2024 - Current
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Planned and served meals and snacks to patients according to prescribed diets.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Provided emotional support to patients and their families during difficult times.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
Assembly Technician
ZF Transmissions
Fountain Inn
08.2019 - Current
- Inspected completed assemblies for defects prior to shipment.
- Utilized a variety of fasteners including screws, bolts, rivets, clamps for proper installation of components.
- Updated assembly procedures to comply with updated industry standards and regulations.
- Promoted worksite safety by explaining and enforcing OSHA requirements.
- Ensured that all equipment was operated properly and safely at all times.
- Inspected various components for coating integrity, color requirements and damage.
- Verified the accuracy of assembly work using measuring instruments and gauges.
- Read and interpreted blueprints to determine component parts needed for each assembly.
- Performed maintenance on machinery used in assembly operations.
- Maintained a clean and safe work environment by adhering to safety protocols.
- Provided feedback to design teams on product manufacturability and assembly challenges.
- Provided technical assistance with troubleshooting issues related to the assembly process.
- Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
- Assembled complex components after careful review of project specifications and directions.
Customer Service Representative
Verizon Wireless
Greenville
07.2016 - 08.2019
- Collected deposits or payments and arranged for billing.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Answered customer inquiries via phone, email, and chat.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Implemented innovative methods for streamlining the customer service process.
- Updated databases with new and modified customer data.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Sales Manager
JCPenney
Greenwood
01.2013 - 04.2016
- Created and presented monthly reports to management on sales performance.
- Coached, developed and motivated team to achieve revenue goals.
- Oversaw regional and local sales managers and staff.
- Implemented process changes to streamline sales department workflow.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Executed strategic sales plans to expand customer base and revenue.
- Developed and implemented sales strategies to increase market share.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Managed daily operations of sales department, including supervision of staff members.
- Supported sales team members to drive growth and development.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Arts - Business Administration
Piedmont Technical College
Greenwood, SC12-2026
High School Diploma -
Greenwood High School
Greenwood , SC05-2015
Skills
- Inventory management
- Customer relationship management
- Patient care
- Time management
- Effective communication
- Data analysis
- Problem solving
- Team building
- Problem-solving abilities
- Heavy lifting
- Client documentation
- Oxygen therapy
- Patient relations
- Acute and rehabilitative care
- First aid certification
- Basic life support
- Support services
- Willingness to learn
- Adaptable
- Self motivation
- Empathy and understanding
- Adaptability and flexibility
- Patient care technician
- Observation documentation
- Data collection
- Decision-making
- ADL support
- Time management abilities
- Infection prevention
- Organizational skills
References
References available upon request.
Timeline
Patient Care Technician
Right At Home Health Care
12.2024 - Current
Assembly Technician
ZF Transmissions
08.2019 - Current
Customer Service Representative
Verizon Wireless
07.2016 - 08.2019
Sales Manager
JCPenney
01.2013 - 04.2016
Associate of Arts - Business Administration
Piedmont Technical College
High School Diploma -
Greenwood High School