SHAKERIA SALMOND
Certified Clinical Medical Assistant (CCMA)
Camden,SC
Summary
Certified Clinical Medical Assistant (CCMA) with a strong foundation in patient care, healthcare customer service, and medical office support. Skilled in patient intake, obtaining and documenting vital signs, phlebotomy, EKG testing, specimen collection, medical documentation, and maintaining HIPAA compliance. Recognized for exceptional communication, attention to detail, and the ability to build positive relationships with patients, providers, and interdisciplinary teams. Committed to delivering compassionate, high-quality care while supporting efficient clinical operations in fast-paced healthcare environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Everise
Fort Lauderdale, FL
11.2024 - Current
- Deliver exceptional customer service by assisting members and healthcare providers with benefit inquiries, eligibility verification, and plan information.
- Maintain confidentiality while handling protected health information (PHI) in accordance with HIPAA and company policies.
- Resolve complex customer concerns efficiently through active listening, problem-solving, and effective communication.
- Accurately document customer interactions and maintain detailed electronic records to ensure continuity of service.
Customer Service Representative
Blue Cross Blue Shield
Columbia, SC
06.2024 - 07.2024
- Assisted members and healthcare providers with claims, benefits, eligibility verification, and insurance-related inquiries.
- Educated members on health plan benefits, billing, and coverage options while delivering compassionate customer service.
- Processed and documented customer interactions with accuracy while ensuring compliance with healthcare regulations and privacy standards.
- Collaborated with internal departments to resolve claims issues and improve the overall member experience.
Online Order Filler
Food Lion
Camden, SC
10.2021 - 02.2022
- Maintained accuracy and attention to detail while fulfilling customer orders in a fast-paced environment.
- Verified orders, managed inventory, and utilized scanning technology to ensure efficient order processing.
- Assisted customers professionally by addressing questions and ensuring a positive shopping experience.
- Followed established safety procedures and quality standards while meeting daily productivity goals.
Assembly Associate
Skills Employment Personnel
Lugoff, SC
08.2019 - 09.2019
- Assembled electronic components while maintaining strict quality control and production standards.
- Identified and resolved assembly issues to support efficient workflow and minimize production delays.
- Worked collaboratively with team members to meet daily production goals and deadlines.
- Maintained a safe, organized work environment while following company procedures and quality guidelines.
Cashier
Lowes Home Centers, LLC
Camden, SC
04.2019 - 06.2019
- Delivered outstanding customer service while accurately processing cash, credit, and electronic transactions.
- Assisted customers with purchases, returns, and product inquiries in a high-volume retail environment.
- Maintained accuracy in cash handling while balancing registers and following company procedures.
- Built positive customer relationships through effective communication and problem-solving.
Cashier
Zaxby's Chicken Fingers
Camden, SC
04.2017 - 02.2019
- Provided exceptional customer service while accurately processing orders and payments.
- Prepared food according to company standards while maintaining food safety and sanitation requirements.
- Managed multiple responsibilities efficiently during peak business hours in a fast-paced environment.
- Collaborated with team members to ensure timely service and an excellent customer experience.
Education
High School Diploma -
Camden High
Camden, SCCertified Clinical Medical Assistant (CCMA) - NHA -
Professional Development & Training Services, LLC
Lugoff 05.2001 -
Skills
- Customer Service Excellence
Communication
Problem-Solving
Record Accuracy
Patient Intake & Assessment
Vital Signs
HIPAA Compliance
Direct Patient Care
Certifications
- NHA CCMA Certification
- NHA Basic Life Support - American Heart Association
Timeline
Customer Service Representative
Everise
11.2024 - Current
Customer Service Representative
Blue Cross Blue Shield
06.2024 - 07.2024
Online Order Filler
Food Lion
10.2021 - 02.2022
Assembly Associate
Skills Employment Personnel
08.2019 - 09.2019
Cashier
Lowes Home Centers, LLC
04.2019 - 06.2019
Cashier
Zaxby's Chicken Fingers
04.2017 - 02.2019
Certified Clinical Medical Assistant (CCMA) - NHA -
Professional Development & Training Services, LLC
05.2001 -
High School Diploma -
Camden High