Shakitta McMorris
Clinton
Summary
Compassionate direct support professional with expertise in implementing individualized support plans and facilitating engaging activities. Strong focus on building relationships with clients and families to enhance care outcomes. Proven skills in customer service and conflict resolution, leading to increased client satisfaction through effective communication. Skilled in time management, customer service, and facilitating social interaction, ensuring a positive environment for clients and families.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Direct Support Professional II
Department Of Behavioral Health And Disabilities
Clinton
01.2016 - Current
- Computer skills to include the use of Therap to complete trainings and service programs located in the clients individual support plan, consumer data collection and individual assessments.
- Provided support for individuals in daily living activities and personal care needs
- Facilitated group activities to promote social interaction and skill development.
- Trained new staff on best practices for client care and support techniques.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Implemented personalized care strategies to enhance clients' quality of life.
- Schedule appointments and communicate with pharmacy and doctors on residents health and documentation.
Direct Support Professional
Laurens County Disabilities and Special Needs
Greenville
06.2013 - 12.2015
- Developed and maintained positive relationships with clients and families.
- Assisted individuals with daily living activities and personal care.
- Facilitated social activities to promote community engagement and interaction.
- Coordinated activities and outings tailored to individual needs.
- Monitored health and well-being of clients and reported significant health changes.
- Implemented individualized support plans tailored to client needs.
- Prepared Meals.
- Vital signs and documentation.
- Administered Medication.
Customer Service Representative
Alorica
Simpsonville
02.2011 - 05.2013
- Resolved customer complaints and provided effective solutions promptly.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Implemented best practices in fostering exceptional customer care support and satisfying customers.
- Assisted customers with inquiries using company systems and resources.
- Communicated with clients over phone, email, and chat platforms.
- Utilized computer systems to research and record account information.
- Navigated multiple systems to identify the source of the issue.
Education
High School Diploma -
Clinton High School
Clinton05-2009
Skills
- Leadership
- Effective communication
- Time management
- Customer Service
- Organization
- Data entry
- Conflict resolution
- Multitask management
- Writing
- Computer Proficiency
- Professionalism and strong work ethic
- Client assessment
- Social interaction development
Certification
- Certified Nursing Assistant
Timeline
Direct Support Professional II
Department Of Behavioral Health And Disabilities
01.2016 - Current
Direct Support Professional
Laurens County Disabilities and Special Needs
06.2013 - 12.2015
Customer Service Representative
Alorica
02.2011 - 05.2013
High School Diploma -
Clinton High School