SHALINA DURANT
Clinton
Summary
Detail-oriented Surgery Scheduler with experience in ICD-10 coding, EPIC, and various EHR systems. Thrives in high-pressure administrative settings, dedicated to ensuring seamless scheduling operations. Known for collaborative approach, fostering positive relationships with patients and colleagues alike. Prioritizing patient care above all else is a hallmark of professional practice.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Prisma Health
11.2024 - Current
- Checked patients in and out and collected payments.
- Educated patients about surgeries and provided treatment plan documentation according to doctors orders.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Assisted with FMLA, STD, ADA accommodations for patients school/employer needs
Referral Specialist
Prisma Health
06.2024 - 11.2024
- Scheduled appointments with specialists on behalf of clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Entered medical data using EPIC to document referrals and results.
Patient Services Representative
Doctors Care Urgent Care
02.2022 - 03.2024
- Assisted patients in filling out check-in and payment paperwork.
- Used EMR to schedule appointments.
- Explained plans for treatment and payment options.
- Compiled and reviewed medical charts.
- Balanced deposits and credit card payments each day.
- Educated patients on medicine and at-home healthcare tools.
- Reviewed daily care slips for doctors.
- Generated monthly statements to check outstanding balances.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
Loan Servicing Specialist
American Credit Acceptance
09.2020 - 02.2022
- Assisting customers with auto loan needs, deferments, billing questions, credit reporting
- Created loan modifications for end of loans, short-sale settlements for customer that were no longer able to afford vehicles, and handled all voluntary surrender requests along with charge off and repossession assignments on delinquent accounts
- Reviewed and validated details of loan applications and closing documentation.
- Maintained and set interest rates and loan programs to remain competitive in market.
Insurance Customer Service Representative
Morley Companies, Inc
01.2019 - 03.2020
- Assisting healthcare professionals with patients procedure claims, prescription drug coverage information
- Assisting patients with new healthcare routes for all services pertaining to their needs Call forwarding/ outbound and inbound.
- Responded to customer requests for products, services and company information.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
Inside Sales Representative
Charter Communications
05.2017 - 12.2018
- Met sales goals consistently by qualifying leads, generating relationships, and elevating brand exposure
- Supported territory alignment by promoting core company brand offerings to new and established customers
- Processed customer orders and contracts efficiently to foster continuous satisfaction.
Technical Support Representative
Samsung
04.2014 - 06.2016
- Maintained detailed records of daily interactions with customers, including contacts, fulfillment actions, and processing of support agreements
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
- Diagnosed and resolved technical hardware and software issues
- Monitored deployed networks and escalated major issues impacting multiple users.
Telephone Banking Specialist
TD Bank
02.2012 - 03.2014
- Handled 90+ calls per day in fast-paced call center environment, quickly assessing and managing customer problems
- Restored accurate account balances based on knowledgeable reviews of histories and current documentation
- Complied fully with strict internal and Bank Secrecy Act standards
- Processed all transactions for customers, including deposits and withdrawals, wire transfers, and stop payments
Customer Service Representative
Sykes Enterprises
02.2011 - 02.2012
- Assist customers with cellular and cable services Reviewed company billing policies with customers Assisting in retention department for discontinued services Assisting with new service start up as well as phone purchases.
Education
Associate - Business Management
Piedmont Technical College
Greenwood, SC08-2026
High School Diploma - undefined
Emerald High School
Greenwood, SCSkills
- Order documentation Complaint resolution Complaint investigation
- Account updates
- Critical Thinking
- Customer Service and Assistance
- Change Request Processing
- Delinquent Accounts Monitoring
- Providing Feedback
- Financial Transactions
- Obtaining authorizations
- Insurance pre-certifications
- Correspondence writing
- Pre-operative review
Accomplishments
internal promotions
REFERENCES
Available upon request.
Certification
CMA
CNA
CPR
ALS
Timeline
Surgery Scheduler
Prisma Health
11.2024 - Current
Referral Specialist
Prisma Health
06.2024 - 11.2024
Patient Services Representative
Doctors Care Urgent Care
02.2022 - 03.2024
Loan Servicing Specialist
American Credit Acceptance
09.2020 - 02.2022
Insurance Customer Service Representative
Morley Companies, Inc
01.2019 - 03.2020
Inside Sales Representative
Charter Communications
05.2017 - 12.2018
Technical Support Representative
Samsung
04.2014 - 06.2016
Telephone Banking Specialist
TD Bank
02.2012 - 03.2014
Customer Service Representative
Sykes Enterprises
02.2011 - 02.2012
High School Diploma - undefined
Emerald High School
Associate - Business Management
Piedmont Technical College
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