Shamba Everett
Elgin
Summary
Dynamic customer service professional with over 15 years of experience in client-facing roles, actively pursuing a Senior Revenue Technician position. Expertise in problem-solving and conflict resolution, complemented by a strong ability to manage inquiries and coordinate effective solutions that elevate customer satisfaction. Exceptional communication and organizational skills, along with proficiency in utilizing business license systems to support business owners, drive operational success, and enhance client relationships. Committed to delivering outstanding service and fostering a positive customer experience in every interaction.
Overview
16
16
years of professional experience
Work History
Business License Specialist
City Of Columbia
Columbia, South Carolina
04.2025 - Current
- Facilitated timely and accurate resolution of customer issues to enhance overall satisfaction.
- Monitored and enforced adherence to local ordinances and regulations.
- Guided business owners and applicants through comprehensive business license application and renewal procedures to ensure compliance.
- Coordinated and executed responses to inquiries across multiple channels, including phone, email, and in-person, ensuring timely and effective communication.
- Streamlined payment handling to ensure efficient transaction processing.
- Facilitated recovery efforts for delinquent accounts to support overall revenue goals.
Driver Services Specialist II
Department of Motor Vehicles
Blythewood, SC
09.2023 - 04.2025
- Assist customers with inquiries related to licensing and registration, focusing on effective problem-solving for enhanced satisfaction.
- Coordinate with various departments to address complex customer issues, ensuring consistent service delivery.
- Verify and process documentation in alignment with state and national driving regulations.
- Utilize specialized systems for accurate data input and retrieval, providing timely support to legal entities and law enforcement.
- Prepare documents for digital archiving, ensuring compliance with organizational procedures.
- Process incoming and certified mail, including sorting, recording, and coding data into office systems.
- Advise customers on actions required for payments, services, and documentation to resolve suspensions.
- Collect, record, and apply reinstatement fees, security deposits, and security returns.
- Issue suspension actions in accordance with state insurance laws.
Front Desk Representative
Vista Smiles of Columbia
Columbia, SC
01.2010 - 01.2023
- Welcomed and assisted patients, creating a hospitable and friendly atmosphere.
- Maintained accurate patient records to ensure compliance with regulatory standards.
- Managed dental insurance processes, facilitating seamless administrative operations.
- Handled electronic dental claims efficiently, optimizing billing workflows.
- Utilized Microsoft software to support administrative tasks and enhance productivity.
- Entered data accurately to maintain comprehensive patient information.
- Coordinated with offices to schedule patient appointments effectively.
- Improved resource planning to enhance office operations.
- Integrated data to streamline administrative processes.
Education
Health Certificate - Health
Midlands Technical College
Columbia, SC01.2004
Skills
- Time Management
- Organizational Skills
- Training & Development
- Communication
- Customer relations
- Documentation management
- Conflict Resolution
- Problem-Solving
Timeline
Business License Specialist
City Of Columbia
04.2025 - Current
Driver Services Specialist II
Department of Motor Vehicles
09.2023 - 04.2025
Front Desk Representative
Vista Smiles of Columbia
01.2010 - 01.2023
Health Certificate - Health
Midlands Technical College