Shameka White
Pineville
Summary
Dynamic customer service professional with extensive experience at T-Mobile, adept at conflict resolution and upselling. Proven track record of enhancing customer loyalty through empathetic communication and effective problem-solving. Recognized for mentoring new hires and contributing to team success, ensuring exceptional service in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Dillards Department Store
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Server
Tasteful Traditions
11.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Representative
T-Mobile
09.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Dial America
04.2020 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Timberland High School
Saint Stephen, SC06.2000
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Relationship building
- Exceptional customer service
- Goal oriented
- Verbal/written communication
- Client service
- Conflict resolution
- Store opening and closing
- Product sales
- Complex Problem-solving
- Upselling
- Professional demeanor
- Inventory tracking
Timeline
Server
Tasteful Traditions
11.2023 - Current
Customer Service Representative
T-Mobile
09.2022 - 05.2024
Customer Service Representative
Dial America
04.2020 - 09.2022
Sales Associate
Dillards Department Store
Timberland High School
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