Shamia Pelzer
Columbia
Summary
Detail-oriented Administrative Professional with expertise in HIPAA compliance, medical terminology, and data entry. Proven skills in managing high-volume operations while ensuring accurate documentation and organized workflows. Strong background in customer service and effective communication within fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Machine Technician
Aspire Bakeries
02.2024 - Current
- Recorded accurate daily production logs, demonstrating strong documentation and data-entry skills.
- Trained new operators on procedures and workflow coordination.
- Ensured compliance with safety standards and maintained an organized workspace
Shift Supervisor
Carolina Restaurant Group Inc
06.2022 - 01.2024
- Optimized shift schedules ensuring seamless operations and adequate staffing coverage.
- Enhanced customer satisfaction by professionally resolving issues and escalating when necessary.
- Exceeded team performance targets by optimizing resource allocation and workflow processes.
- Trained team in service standards, communication, and efficient workflow procedures.
- Provided exceptional customer service in fast-paced settings, meeting high demand needs.
- Accurately processed payments and strategically cross-sold products to increase sales.
Sales Representative
Vector Marketing Company
02.2021 - 05.2022
- Conducted customer consultations and product demonstrations
- Generated over $4,000 in sales within one week
- Supported customers with product questions and technical assistance
Education
Associate of Arts - Interdisciplinary Studies
Midlands Technical College
West Columbia, SC05-2022
Skills
Front Office Skills: Scheduling support Medical documentation Payment processing Insurance info collection (training) Multiline phones
Technical: Microsoft Office EHR concepts ICD-10, CPT, HCPCS Digital filing Data entry
Soft Skills: Customer service Communication Detail-oriented Problem-solving Multitasking Professionalism Adaptability
Certification
AAPC
11/2025
- Certified Professional Medical Coder Apprentice
- Training through Practicode
Relevant Qualifications
- Knowledge of medical terminology, HIPAA standards, and documentation through CPC training
- Strong accuracy with data entry and recordkeeping
- Experience handling inquiries, resolving concerns, and supporting team workflow
- Ability to maintain confidentiality, prioritize tasks, and adapt quickly to new systems
Timeline
Machine Technician
Aspire Bakeries
02.2024 - Current
Shift Supervisor
Carolina Restaurant Group Inc
06.2022 - 01.2024
Sales Representative
Vector Marketing Company
02.2021 - 05.2022
Associate of Arts - Interdisciplinary Studies
Midlands Technical College