Shamya Barber
Greenville
Summary
Dynamic Customer Service Representative with proven expertise at World Acceptance Corporation in conflict resolution and relationship building. Skilled in active listening and data entry, I enhanced customer loyalty through empathetic complaint handling and efficient problem resolution. Committed to fostering team success by mentoring new hires and developing best practices for exceptional service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
World Acceptance Corporation
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Woodmont High School
Piedmont06.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Call center experience
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Follow-up skills
- Call management
- Staff training
Timeline
Customer Service Representative
World Acceptance Corporation
08.2022 - Current
Woodmont High School
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