Shana JJones

• Assisted the MD's office with insurance verification processes, ensuring accurate data entry and compliance.
• Managed phone calls from MD offices and coordinated between departments to optimize patient flow and resource allocation.
• Utilized electronic health record systems to maintain patient information and support clinical operations efficiently.
• Communicated effectively with patients, providing guidance on healthcare services and addressing inquiries promptly.

• Instructed the new hires on the registration process to include different departments,

• Taught new hires about insurance verification and authorization s,

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Monitored patient behavior and provided support during crisis intervention.
• Assisted healthcare team in developing and implementing individualized care plans.
• Documented patient progress and communicated findings to nursing staff effectively.
• Ensured safety and well-being of patients through routine checks and assessments.