Shana Lee
North Charleston,SC
Summary
Seeking a Management or other suitable position that provides an opportunity to use skills that can expand and enhance employer's operation. High energy, result-oriented professional with a passion for top-level customer service and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Caregiver/Personal Assistant to Client With Dementia
Aries Enterprises LLC
06.2021 - Current
- I am a caregiver for an individual who suffers with Dementia
- I am responsible for all of her ADL's, memory enhancing activities, financials, specialty physician visits, home improvements, transportation, meal prep, housekeeping, laundry, etcetera
- An all in one entrepreneur with many responsibilities.
Service Coordinator
Amerihealth Caritas
05.2019 - 06.2021
- Lead the participant-centered planning and service (PCPS) delivery process and oversee its implementation
- Identify, coordinate, and assist participants in gaining access to needed LTSS services and other Covered Services, as well as non-covered medical, social, housing, educational, and other services and supports
- Reevaluation of level of care annually or more frequently as needed in accordance with CHC requirements
- Provides information to participants and facilitates access to, locating, coordinating, and monitoring needed services and supports for Participants
- Identify, coordinate, and assist participants in gaining access to needed LTSS services and other Covered Services, as well as non-covered medical, social, behavioral, housing, educational, and other services and supports.
Branch Manager
CareSense Home Care
06.2018 - 02.2019
- Grew agency census by establishing beneficial relationships with referral sources and increasing referrals
- Maintain involvement in the community to bring awareness to agency services
- Ensure all applicable laws and regulations are followed
- Work closely with staff to ensure proper scheduling of caregivers and solve issues that may arise
- Ensure effective recruiting of staff, retention and training.
Associate Director
JEVS Human Services
01.2014 - 06.2018
- Prepare staff evaluations
- Address any and all personnel concerns and problems, communicating to the Director and HR Manager
- Attended all Program Reviews and other required meetings assuring that staff have prepared and summarized all current information regarding resident's progress towards goals
- Assured that all programs comply with agency policies and procedures; and with agency, county, state or Federal regulations as appropriate
- Enforced state 6400 regulations at the residential homes
- Supervised and provide direction to all direct support staff and medical resource specialists; assuring that they performed in accordance with their position and that accurate program data are collected and maintained
- Took the lead and attends the 90 day psychiatric reviews for behavioral evaluations
- Reviewed and monitored the progress of all consumers
- Maintained accounts for facility Petty Cash Account and accounts for consumer funds maintained at the residence.
Community Employment Specialist
JEVS Human Services
07.2013 - 01.2014
- Managed assigned caseload to provide all units of service required for disabled job seekers on caseload
- Manage personal schedule to meet needs of caseload; find coverage for coaching services if unable to provide services due to scheduling conflicts
- Match job seekers interest and abilities with available jobs
- Meet with consumer, family and other individuals as necessary to understand the individual's past job experiences
- Teach the job seeker how to perform the necessary tasks and supervise their job.
Home Health Aide
Comfort Keepers
03.2011 - 01.2014
- Provide home-based assistance to individuals with developmental, physical disabilities and other special needs in the comfort of their home
- Assist individuals with services such as bathing, dressing and grooming
- Provides assistance with food preparation, serving meals and running errands.
Direct Support Professional
JEVS Human Services
01.2013 - 07.2013
- Implement the principles of normalization among a population of developmentally delayed adults in a community residence
- Establishes and maintains a safe homelike environment for disabled individuals
- Escort individuals to doctor appointments and recreational events.
Residential Counselor
Center for Disability Services
10.2000 - 02.2011
- Assisted, provided and promoted independence to disabled individuals with various behavioral issues such as mental instability and/ or physical and emotional abuse
- Served as part of consumers individual residential habilitation services
- Assisted individuals with daily living skills and personal assistance
- Kept track of individualized goals for each consumer
- Engaged consumers in community activities i.e
- Dining, shopping, movies, etc.
Education
MHSA - Health Services Administration
Strayer University
Neshaminy, PA09.2015
BBA in Business Administration -
Suny Delhi
Schenectady, NY12.2010
Associate of Arts - Culinary Arts
Schenectady County Community College
Schenectady, NY05.1998
Skills
PROFESSIONAL SKILLS / COMPETENCE / INTEREST AREAS:
- Strong ability to produce within a team or individually
- Proven commitment to safety in the workplace and maintaining a safe and clean workplace
- Excellent problem solving ability to visualize, troubleshoot and resolve problems
- A "hands-on" work philosophy
- Exemplary interpersonal and communication skills
- Leadership
- Human Resources
- Budgeting
- Supervising experience
- Accounting
- Training
Timeline
Caregiver/Personal Assistant to Client With Dementia
Aries Enterprises LLC
06.2021 - Current
Service Coordinator
Amerihealth Caritas
05.2019 - 06.2021
Branch Manager
CareSense Home Care
06.2018 - 02.2019
Associate Director
JEVS Human Services
01.2014 - 06.2018
Community Employment Specialist
JEVS Human Services
07.2013 - 01.2014
Direct Support Professional
JEVS Human Services
01.2013 - 07.2013
Home Health Aide
Comfort Keepers
03.2011 - 01.2014
Residential Counselor
Center for Disability Services
10.2000 - 02.2011
MHSA - Health Services Administration
Strayer University
BBA in Business Administration -
Suny Delhi
Associate of Arts - Culinary Arts
Schenectady County Community College
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