Shandra P. Johnson
Columbia,SC
Summary
Compliance Manager leading affordable and market-rate multifamily housing compliance across LIHTC, portfolios. Oversees tenant file audits, income Certifications and Recertifications, and Fair Housing reviews to keep properties audit-ready. Partners with property teams and executive leadership to reduce regulatory risk and support portfolio transitions. Diligent with solid background in regulatory compliance and risk management. Successfully implemented compliance programs and policies, ensuring adherence to industry standards and minimizing risk. Demonstrated effective problem-solving and communication skills in fast-paced environments.
Overview
2
2
Certifications
27
27
years of professional experience
Work History
COMPLIANCE SPECIALIST
The Franklin Group
Virginia Beach, VA
01.2023 - Current
- Review 300 tenant files monthly to support affordable housing compliance across LIHTC, and state regulations.
- Lead compliance operations across affordable housing communities, aligning daily oversight with LIHTC, and state requirements.
- Audit income certifications, recertifications, and tenant files to maintain documentation integrity and audit readiness.
- Apply Fair Housing, and landlord-tenant standards while correcting deficiencies with property managers.
- Prepare properties for state and investor compliance reviews, including follow-up actions after inspections.
- Advise executive leadership on regulatory updates, compliance risk exposure, and acquisition due diligence for portfolio transitions.
- Reviewed regulatory requirements and updated compliance procedures to align with internal controls.
- Conducted audits of records, documentation, and workflows to verify policy adherence.
- Investigated compliance issues and documented findings for corrective action planning.
- Interpreted federal and state regulations to support consistent operational decisions.
SENIOR PROPERTY MANAGER
Nusbaum Realty
Norfolk, VA
01.2012 - 01.2023
- Directed operations for a portfolio serving 300 tenants across 180+ units.
- Maintained 98%+ occupancy through proactive leasing and vacancy management.
- Reduced operating expenses by 20% through disciplined cost-control strategies.
- Administered full-cycle property operations, including compliance file reviews and vendor contract and lease renewal administration.
- Prepared annual budgets and financial forecasts to support ownership planning and resource allocation.
- Monitored receivables, payables, and cash flow to support steady financial oversight.
- Submitted weekly vacancy and capital improvement reports to ownership.
PROPERTY MANAGER
Norsouth Management
Savannah, GA
01.2000 - 01.2012
- Managed leasing operations and strategic marketing to increase occupancy while strengthening tenant retention and customer service standards.
- Maintained regulatory file accuracy and compliance documentation to support audit readiness and orderly recordkeeping.
- Coordinated maintenance scheduling and capital projects to keep properties operating smoothly and work progressing on time.
- Managed lease administration, renewals, and compliance documentation with accuracy and attention to deadlines.
- Directed daily property operations, ensuring consistent occupancy, maintenance, and resident service standards.
- Reviewed rent collections, delinquency reports, and account records to support revenue stability.
- Resolved resident concerns promptly, maintaining professional communication and strong tenant relationships.
- Supervised on-site staff, assigned responsibilities, and reinforced policies to improve workflow consistency.
Education
Associate of Arts - Interior Design
Art Institute of Charlotte
Charlotte, NC01-2017
Skills
- Affordable housing compliance (LIHTC, HUD, Section 8)
- Regulatory & file audits
- Income certifications & recertifications
- Fair housing compliance
- Compliance reporting
- Inspection readiness
- Tenant file management
- Team leadership & staff training
- Management and occupancy review
- Section 42 compliance
- HCCP certification
Certification
SOUTH CAROLINA PROPERTY MANAGER IN CHARGE (PMIC) LICENSE #77352
Personal Information
Title: SENIOR COMPLIANCE & PORTFOLIO MANAGER
Timeline
COMPLIANCE SPECIALIST
The Franklin Group
01.2023 - Current
SENIOR PROPERTY MANAGER
Nusbaum Realty
01.2012 - 01.2023
PROPERTY MANAGER
Norsouth Management
01.2000 - 01.2012
Associate of Arts - Interior Design
Art Institute of Charlotte